e-Membership Project - NSW RFS Process 2020_ 2459

The NSW RFS is widely acknowledged as the largest volunteer fire service in the world. At the heart of the Service is its members. Thus, there is a great need for RFS (the Service) to continually recruit new volunteers and support existing members. To be effective in this, RFS needs to provide a better solution to support new members to become volunteers and existing members to change their membership status (e.g. dual, transfer, re-join).

The first experience many of its volunteers have with RFS is when they look to join a brigade. Currently, the volunteer membership application process is paper-based and manually intensive. It is prone to errors such as duplication and double handling, as well as unnecessary work such as manual data entry—especially at the brigade level. The current processing time is lengthy which also does not provide transparency and visibility of progress to the applicant and the approvers.

Given the current state of the volunteer membership application experience it is a deterrent rather than an enabler for the Service to gain more members. There is a great opportunity to improve the process and experience—which helps brigades, districts and the Service manage volunteer applications and change in membership status in a timely and effective manner.

The main goal of the project is to enable the brigades, districts and the Service to conduct a more efficient membership application process. To be able to do that, the project aim to deliver an online volunteer membership application that is available to the public. This will allow the applicants, brigades and districts to move away from a paper-based manual process. Which in turn will provide an improved volunteer membership application experience and valuable insights to the individual brigades, districts, and RFS.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Please see attached for Addendum/Questions & Answers from the eMembership project's Market Briefing 

Tender documents can be accessed throgh our RFS Procurement portal called as Q2C, If you are new to Q2C please check attached factsheet

Q2C Local Supplier Fact Sheet and get yourself registered first and then download the documents

NOTE: Please do not double up your registration if you already have username and password. contact customer support available in factsheet

Online Only through NSW RFS Q2C Portal click below link to get into Q2C. https://rfs.bravosolution.com/esop/guest/go/opportunity/detail?opportunityId=427

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

Suppliers need to be registered under NSW prequalification scheme SCM0020

https://buy.nsw.gov.au/schemes/ict-services-scheme

 

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