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Client Portal Implementation - RFT-10050321

RFT ID RFT-10050321
RFT Type Expression of Interest For Pre-Qualification
Published 7-May-2022
Closes 31-May-2022 11:45pm
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Legal Aid NSW

Contact Person
Judith Levitan, Manager Client Services
Phone: 92195671

Tender Details

Under the Legal Aid NSW ICT and Digital Strategy 2021-2023, Legal Aid NSW has committed to deliver a self-service portal as an additional interaction channel for clients with individualised and intensive services need. 

The Client Portal aims to be a digital one stop shop for clients to access their case information and manage their legal matters. Features will include real time updates on grants application, appointments and access to correspondence and supporting documents and relevant resources for preparing for their appointments and court attendances.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: WA

RFT Type

Expression of Interest For Pre-Qualification - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a type of work or service. Applicants are initially evaluated against published selection criteria. RFT may then be invited from a panel of providers (as Selective, or Invited).

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

Respondents are asked to download and complete the 'Confidentiality and Privacy Undertaking' the undertaking must be sent to the contact officer.

Multi Agency Access