Tender Details
This Request For Tender (RFT) covers requirement to design, install and integrate, test and commission as well as provide 24x7x365 support and maintenance for a speech recognition IVR system for the DoCS HelpLine
The Contractor will provide a service for the whole of the State.
The Contractor will provide a service for the whole of the State.
Location
NSW Regions: Central West, Far West, Hunter, Illawarra, Mid North Coast, Murray, Murrumbidgee, Northern, North Western, Richmond Tweed, South Eastern, Sydney
RFT Type
Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.
RFT Preview Document(s)
Z_RFT_0602857.pdf ( 1.10 MB)Tender Respondents
| Business Name | Trading Name | Address |
|---|---|---|
| Call Design Pty Ltd | - | Level 3, 18-20 Orion Road Lane Cove NSW 2066 AUSTRALIA |
| Commander Communications Limited | Commander Australia Limited | T1 Darling Pk 201 Sussex Street Sydney NSW 2000 AUSTRALIA |
| Dimension Data Australia Pty Limited | - | Level 6, 121- 127 Harrington Street The Rocks NSW 2000 AUSTRALIA |
| Integ Communication Solutions Pty Ltd | - | Unit 5, 39 Herbert Street St Leonards NSW 2065 AUSTRALIA |
| NEC Business Solutions Ltd | - | 244 Beecroft Road Epping NSW 2121 AUSTRALIA |
| NSC Enterprise Solutions Pty Limited | - | Level 3, 68 Waterloo Road North Ryde NSW 2113 AUSTRALIA |
| Telstra Business Systems Pty Ltd | Damovo (Australia) Pty Ltd | Level 4, 6-10 Talavera Road North Ryde NSW 2113 AUSTRALIA |
| Touchbase Australia Pty Ltd | - | Level 1, 123 Epping Road North Ryde NSW 2113 AUSTRALIA |
| Voip Pty Ltd | - | Level 1, 15-19 Parraween Street Cremorne NSW 2090 AUSTRALIA |
Additional Details / Instructions
Documents available for this RFT (issued on 31/01/2007):
Both softcopy (electronic download files) and hardcopy (paper) complete copies of this RFT are available. A CD is not available
An Exhibited hard copy maybe available for public viewing by arrangement at McKell Building, 2-24 Rawson Place, Sydney, or another location as noted in the documents.
A separate Summary information file about this this RFT/EOI may be available. If so download this single file to view the provided information.
Go to the blue View a Summary Document - free link at the bottom of this page (then use the Save target as.. option to download and save this file to your PC). This Summary file may be protected so that it can only be viewed but not printed.
Obtaining the Documents:
First time visitors to this web site who wish to download or order documents will need to self-register on this web site to gain access to any documents.
- A full soft copy of this RFT/EOI can be downloaded from this web site free of charge.
- To obtain the provided RFT document(s) you must download to your own computer all the files provided (including addenda), by clicking on the blue DOWNLOAD A SOFT COPY link at the bottom of this page and following the on-screen instructions.
- Hard copy can be ordered on-line via this Web Site, and it will then be posted to your registered street address (not a Post Office box).
To order click on the blue "ORDER A CD/HARD COPY" link at the bottom of this page and follow the on screen instructions; or - It may also be obtained by prior arrangement from the NSW Department of Commerce Tenders Office, McKell Building, 2-24 Rawson Place, Sydney 2000 (Tel: 02 9372 8900) between the hours of 8.30am and 4.30pm, Monday to Friday.
If a charge applies payment is by credit card (Bankcard, Visacard and Mastercard) or cheque only;
or - It may also be ordered by EFTPOS - telephone McKell Tenders Office on 02 9372 8900 between the hours of 8.30am and 4.30pm, Monday to Friday payment only by credit card
Your completed tenders should be lodged as defined in the RFT documents, however they may usually be lodged electronically via this web page.
As the tenderer you must be a registered user in this system. Click on the blue LODGE A RESPONSE link at the bottom of this page and follow the on-screen instructions.
Optimum size of lodgement files is less than 7MB, and if your tender is larger in total size it could be broken down into smaller files, and uploaded in separate identified lodgements. The required response documents should not be bundled with supporting documentation. Note also that during the period 11pm to 3am system maintenance is carried out and successful lodgment may not be achieved.
PC Software Requirements:
To be able to open and read/view the downloaded files for this RFT you may require certain software to be installed on your PC:
- Adobe Acrobat Reader 5.0 (or more recent) Please click here Adobe Acrobat Reader to be taken to a free download site now.
- WinZip 7.0 (or more recent) or equivalent Please click here Winzip to be taken to a free evaluation download site now.
- Microsoft Word 97 (or more recent) or equivalent
- Microsoft Excel 97 (or more recent) or equivalent
The minimum requirements are as follows IE version 5.5 or later, Firefox 1.0, Netscape Navigator Ver 4.7 or later with Cipher Strength = 128bit. Suggested minimum monitor resolution is 800x600.
Your web browser MUST be set to accept cookies. You will not be able to Register or accesss the documents if cookies have not allowed.
The tenderer is responsible for the provision and installation of the necessary software
Having Problems?
Having problems with logging in, responding, downloading, opening or viewing files? Please refer first to the FAQ section under the On-line ?HELP button at the top of this page. Should this not resolve the issue, the Commerce tendering office (email mto@commerce.nsw.gov.au or tel: 02 9372 8900) may then be contacted (quote RFT number and the issue)
