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Call Centre Management - Doc2942325545

RFT ID Doc2942325545
RFT Type Open Tenders
Published 16-Apr-2021
Closes 4-May-2021 10:00am
Category (based on UNSPSC)
80111507 - Outplacement services
Agency Sydney Metro

Contact Person
Procurement Support Services - Monday to Friday, from 8am to 5p
Phone: 133 877

Tender Details

The Service Provider is responsible for providing Call Centre Services to the Principal in respect of the Project, including management of calls to the Project 1-800 community information line. The number of calls each day is currently in the range of 5-10 and/or could be over

Quality call centre services that provide 24/7 access to project information, complaints management and updated local works information relating to all 3 Sydney Metro projects. 


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

In order to gain access to the Request for Tender documents and submit proposals, 

Tenderers are required to register their interest and obtain login credentials to TfNSW equip supplier portal (Ariba) by sending an email to and include the following: 

1) Tender No and Title, 

2) RFT ID, 

3) Organisation Name, 

4) ACN/ABN, 

5) Contact Name, 

6) Organisation/contact postal address, 

7) Contact email address (preferably an email address with the contact person's name), 

8) Contact phone number. 

There are no files to be downloaded from this website. All documents/information 

relevant to this project must be obtained via TfNSW's equip supplier portal (Ariba). 

To gain access to the tender documents in Ariba over the internet once access is 

provided, please ensure that you are using PC with web browser:

• Google Chrome 54+(64 –bit)

• Microsoft Internet Explorer 7-11(32-bit)

• Mozilla Firefox 24 or 27(ESR)

• Safari 9+ (64-bit) • Microsoft Edge (32-bit) 

Please follow the instructions set out in section "other instructions" to access the RFQ.

Address for Lodgement

Equip Supplier Portal(Ariba)

Conditions for Participation

Refer to RFQ

Estimated Timeframe for Delivery

Refer to RFQ

Multi Agency Access