The Service Provider is responsible for providing Call Centre Services to the Principal in respect of the Project, including management of calls to the Project 1-800 community information line. The number of calls each day is currently in the range of 5-10 and/or could be over
Quality call centre services that provide 24/7 access to project information, complaints management and updated local works information relating to all 3 Sydney Metro projects.
Additional Details / Instructions
In order to gain access to the Request for Tender documents and submit proposals,
Tenderers are required to register their interest and obtain login credentials to TfNSW equip supplier portal (Ariba) by sending an email to TSS.Bidder@transport.nsw.gov.au and include the following:
1) Tender No and Title,
2) RFT ID,
3) Organisation Name,
5) Contact Name,
6) Organisation/contact postal address,
7) Contact email address (preferably an email address with the contact person's name),
8) Contact phone number.
There are no files to be downloaded from this website. All documents/information
relevant to this project must be obtained via TfNSW's equip supplier portal (Ariba).
To gain access to the tender documents in Ariba over the internet once access is
provided, please ensure that you are using PC with web browser:
• Google Chrome 54+(64 –bit)
• Microsoft Internet Explorer 7-11(32-bit)
• Mozilla Firefox 24 or 27(ESR)
• Safari 9+ (64-bit) • Microsoft Edge (32-bit)
Please follow the instructions set out in section "other instructions" to access the RFQ.
Address for Lodgement
Equip Supplier Portal(Ariba)
Conditions for Participation
Refer to RFQ
Estimated Timeframe for Delivery
Refer to RFQ