This is an exciting opportunity to revolutionise the way public transport customers travel with the introduction of a new ticketing system. We are actively seeking input and feedback from industry to help inform and shape the way the next generation of the NSW opal ticketing system can be procured, developed and delivered.
Through a market sounding process, we are keen to engage with local and international organisations with relevant expertise and experience in account-based ticketing systems, particularly, in one or more of the following categories:
experience in the development, implementation and integration of a ticketing system for an operating transit network and also considers the customer experience
experience in the development, implementation and integration of software and hardware products or services for an operating transit network and also considers the customer experience
experience in the management of large-scale systems integration projects.
1. an Industry Briefing by TfNSW which will provide an overview of the Opal Next Generation (ONG) Program and an outline of upcoming opportunities
2. an opportunity for organisations with relevant experience to provide input to TfNSW by responding to the questionnaire at Appendix 1 of the attached Invitation for Market Sounding
The Opal network includes train, metro, bus, ferry and light rail services in Sydney, the Blue Mountains, Central Coast, Hunter, Illawarra and Southern Highlands.
Opal has well-served NSW and its customers since 2012. Various components of hardware and systems will need to be replaced to ensure ongoing continuity of service. The ONG Program will seek replacement of hardware and systems to better meet the current and future needs of customers, including by:
providing greater fare personalisation and payment options, including digital fare media options
facilitating a seamless travel experience for all customers.
These improvements will make travel faster and more convenient by better enabling customer-oriented transport outcomes, such as Mobility as a Service.
Please refer to the attached Invitation for Market Sounding document for further detail on the ONG Program.
This market sounding process aims to engage with industry early in the program's lifecycle and to gather insights, perspectives, and innovative ideas to help inform the approach to procurement and delivery. It also provides an opportunity for TfNSW to refine the procurement and delivery strategy to deliver the best possible program outcomes.
Registering your attendance at an Industry Briefing
To accommodate local and international time zones, TfNSW has scheduled two separate virtual Industry Briefings to provide an overview of the ONG Program and provide an insight into future expectations and opportunities.
The Industry Briefings will take place via Microsoft Teams and will present the same content.
Please follow the relevant link to register your attendance at one of the sessions:
10am (Australian Eastern Daylight Time) on Thursday, 15 December 2022:
6pm (Australian Eastern Daylight Time) on Thursday, 15 December 2022:
Once you have registered your attendance you will receive an invitation to attend the selected Industry Briefing via Microsoft Teams.
Submitting your written feedback
Industry participants are encouraged to provide written feedback to TfNSW by responding to the questionnaire provided at Appendix 1 in the attached Invitation to Market Sounding document. Feedback is welcome and will be used to shape the procurement, development and delivery of the ONG Program.
TfNSW notes that it is not a prerequisite to attend the Industry Briefing to provide your feedback and response to the questionnaire.
Responses to the questionnaire are to be submitted electronically via email,in Microsoft Word format, by 17:00 (Australian Eastern Daylight Time) on 25 January 2023:
This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details
Additional Details / Instructions
All requests for information or questions regarding this market sounding process must be referred to the Contact Officer:
Name: Tyrone Li
All requests must be in writing to the above email however if you have issues with the email, please call 133 877 for assistance.
Address for Lodgement
Conditions for Participation
This market sounding process is not part of a formal procurement process.
Participation (or not) in this market sounding process will not affect or preclude any participant’s involvement in any future procurement processes. No information provided by the participants in response to the market sounding process will be used in any evaluation of any subsequent response to any future procurement process(es).
Please refer to the attached Invitation for Market Sounding document for further detail regarding your participation in this market sounding.