Lifetime Care requires a pre-qualified list of specialised and experienced allied health case managers to deliver services to participants of the Lifetime Care & Support Scheme of NSW and the Workers Care Program of the NSW Workers Compensation scheme.
Lifetime Care and Workers Care fund a range of treatment, rehabilitation and care services for people severely injured in motor vehicle accidents on NSW roads or workplace accidents in NSW. Eligible injuries include traumatic brain injury, spinal cord injury, amputations, blindness and/or severe burns.
Case managers will only be approved for the Prequalification List if they meet strict experience criteria, including that they can demonstrate at least 5 years full time (or equivalent) work in allied health service delivery and/or case management for people with very severe disability such as those eligible for the Schemes. Core skills and experience which will need to be evident from their application and CV include injury education and management; person-centred planning; coordination of complex rehabilitation programs; monitoring and evaluation of outcomes; sourcing and working collaboratively with a wide range of health and care providers; supporting, motivating and engaging people with compromised self-efficacy; and working within legislative boundaries.
Suitably qualified and experienced professionals from the allied health sector are encouraged to apply. They may be professions governed by the Australian Health Practitioner Regulatory Agency (AHPRA), or from professions which do not require AHPRA registration.
It should be noted that prequalification does not guarantee work to service providers. Currently approximately 800 people receive case management from the panel of approved providers, with most injured people located within New South Wales. Case managers are sourced first from the person’s local area, and therefore case managers from across NSW are encouraged to apply. Smaller numbers of interstate case managers are needed, primarily in the border states of QLD, Victoria and the ACT.
Approved Case Managers (Lifetime Care) provide specialised services across the rehabilitation continuum – from early post-discharge rehabilitation programs to lifelong support to achieve community participation and quality of life outcomes for people with very severe disabilities and complex circumstances.
Details of the core skills required of Approved Case Managers (Lifetime Care) can be found in the Case Manager Expectations – attached below.
Case managers are expected to understand, and agree to work within, the Scheme legislation and Guidelines, which can be found on the icare website https://www.icare.nsw.gov.au/
Applicants should read the Scheme Conditions, Case Manager Expectations and Case Manager Terms of Agreement before answering the on-line questions. These documents will help potential applicants decide if they and the staff they wish to nominate are compliant with the requirements for this Prequalification List.
Applicants to the Approved Case Manager (Lifetime Care) Prequalification Scheme are businesses or sole traders who deliver the Services described in the Scheme Conditions.
Where a business is applying, they must first consider whether they employ/subcontract to any case managers who meet the level of experience and skills required.
Businesses and sole traders will need to demonstrate compliance with the essential business requirements outlined in the on-line Application (below).
Individual case managers working for these businesses (or as sole traders) will need to demonstrate compliance with the essential case manager requirements outlined in the individual Case Manager Application Form (using the template attached in the documents section).
Businesses can submit a Case Manager Application Form for more than one employee/subcontractor. A separate form must be completed by each nominated case manager, along with their CV (Where Required). Joint or team applications will not be accepted.
Applicants must address each question in the application and provide all documents specified. Failure to provide a complete application will result in the application being set aside.
My business is approved and wishes to add a new case manager
Once a business is approved for the Prequalification Scheme, they can submit applications for additional staff. Follow the instructions below:
- Select your name (business owner) on the top right side of the website which will display a drop down menu.
- Select ‘Scheme Application’
- Select ‘View/Modify Application’
- Select ‘Edit Application’
- Continue until your reach ‘4. Questionnaire’
- Locate the drop down menu ‘CAPACITY AND CAPABILITY’
- Enter the details, application form and CV for any new applicants (you do not need to reattach the information for case managers who are already approved)
For assistance with the eTendering website, please contact the NSW Procurement Service Centre on 1800 679 289.
If additional case managers are approved, the business will be issued with a revised Terms of Agreement – Schedule 1 (listing the full suite of approved case managers from the business) and the new case managers will be asked to complete a Case Manager Details Form so they can be included on our databases.
Applications will be reviewed on a quarterly basis and the deadlines for applications in each quarter are: 20 February, 20 May, 20 August and 20 November.
Applications will be assessed for compliance with the essential business criteria via the information provided in the on-line application. Individual Case Manager Application forms (and the associated supporting documentation) will be forwarded to icare for evaluation of compliance with the essential case manager requirements.
The information provided in the Application/s may be subject to assessment, reference checking, searches, interview, enquiries, and confirmation.
Applicants are deemed to have authorised any such action.
Any matter in relation to or concerning your Application is at your sole risk. All costs, losses and expenses that may be incurred by you in any way associated with your Application or subsequent registration or otherwise will be borne entirely by the Applicant.
When to apply
Applicants can apply for the Approved Case Manager (Lifetime Care) Prequalification List at any time. Case Managers currently on the approved panel will need to submit their application before 30th April 2022 to retain their current case load and continue working as an approved case manager (Lifetime Care).
There-after, and commencing in 2022, Applications will be processed on a quarterly basis.
If you have any questions about the approved case manager (Lifetime Care) panel, or have been asked to provide case management services for Lifetime Care or Workers Care and are not yet approved, please contact the case management team at icare on email@example.com
Prequalification TypesApproved Service Provider
Lifetime Care and Support requires catastrophic injury rehabilitation experts with at least 5 years clinical health/allied health experience in delivering complex case management for people with very severe, life-long injuries, including traumatic brain injury and spinal cord injury.
DocumentsTerms and Conditions
The Applicant must identify its areas of substantial expertise by nominating the categories in which it is seeking prequalification.Approved Service Provider Capability
Complex Rehabilitation Case Management
Applicants must be able to deliver expert rehabilitation case management for people with very severe disability such as those with traumatic brain injury and spinal cord injury. Essential core skills and experience include injury education and management; person-centred planning; coordination of complex, multi-disciplinary rehabilitation programs; monitoring and evaluation of outcomes; sourcing and working collaboratively with a wide range of health and care providers; supporting, motivating and engaging people with compromised self-efficacy; and working within legislative boundaries
Approved Service Provider Questionnaire
The Applicant must answer the following questions based on the prequalification type they are applying for
If yes, please provide further details.
Outline how your business will ensure that you and your approved case managers hold and maintain the necessary insurances and where relevant, Working with Children checks (or State equivalent) for the duration of the Scheme. (A Valid WWCC or Equivalent is a requirement when selecting to work with people under 18 years old).
CAPACITY AND CAPABILITY
Please name all other organisations/schemes/jurisdictions for whom you provide this type of case management.
Please provide a list of the employees/subcontractors that you wish to nominate to prequalify as an Approved Case Manager (Lifetime Care).
Please ensure that you attach a Case Manager Application Form and current CV (where Required) for each employee or subcontractor you are nominating for approval, providing details and evidence of:
• At least 5 years (full time or equivalent) of relevant experience in nominated categories of service delivery (injury types, age groups)
• Evidence of expertise working with any of the specialty services (mental health, challenging behaviours)
• Capacity to deliver the Services at least 4 days per week.
• A current CV which describes professional qualifications; professional memberships; places and years of relevant work experience including where the role was full time/part time;
• Names and contact details of 2 referees who will be able to respond to questions regarding your recent, relevant work experience
When attaching more than one application and/or CV, please use a Zip File.
If yes, please provide further details.
If yes, please provide further details.
Current Registered Suppliers
- 18-Mar-2022 3:03pm
This message is to inform that we have made some minor changes to the Case Management Prequalification Scheme Online application form. These changes are to support the completions and submission of the application and do not impact the requirements and expectations to be an approved case manager with the Lifetime Care Schemes.
We acknowledge that a few applicants may have experienced issues when attaching the required information to the application under “Relevant case Management Experience” and advise that we have added information to the Online application form to support the completion and submission of the application with multiple files.