Simple keyword search and advanced search

Customer Service / Collaboration Services - DICT/686103

Contract Award Notice ID DICT/686103
Publish Date 12-Oct-2020
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Department of Customer Service
Particulars of the goods or services to be provided under this contract

Collaboration Services includes the provision of: o Management of products from the Microsoft 365 platform (Email, OneDrive, SharePoint, Teams, Yammer, Planner, OneNote) o Unified Communications, Fixed Video conferencing, Voice Services, and Teleconferencing o Smartboards and Audio-Visual services; and o Legacy Novell email for the purpose of data recovery

Contract Duration 14-Sep-2020 to 13-Sep-2023

Contract Award Notice Details

ACN 109981777
ABN 28 109 981 777
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 6, 76 Berry Street North Sydney
Town/City SYDNEY
State/Territory NSW
Postcode 2060

Related RFT ID

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$6,143,000.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering


Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Compliance with the NSW Government Small and Medium Enterprise and Regional Procurement Policy




Qualifications and Certifications


The degree of the tenderers demonstrated experience, capability, and methodology to deliver the Services.


The degree of the tenderers demonstrated understanding of, and, agreement with the requirements;  a. Transition-In Plan, b. Service Delivery, c. Stakeholder Management, d. SLAs, e.  CMP, f. Perf Management, g. Efficiency, h. Assumptions

Contract Contains Agency 'PiggyBack' Clause


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Allwyn Menezes

Phone Number 0466 469 517

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable