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Customer Service / Computer Integration Services - DICT/693541

Contract Award Notice ID DICT/693541
Publish Date 16-Mar-2021
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Department of Customer Service
Particulars of the goods or services to be provided under this contract

Computing Integration Services encompasses SysOps and DevOps activities that both operate the environment and present it as a single comprehensive environment to business users.

Contract Duration 1-Feb-2021 to 31-Jan-2024

Contract Award Notice Details

ACN 095046923
ABN 27 095 046 923
Is an Aboriginal or Torres Strait Islander owned business No
Street Address Level 8 East 8 Central Avenue
State/Territory NSW
Postcode 2015

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$39,635,000.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering


Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Conformance with Part C - the Agreement


Supporting employment opportunities for Aboriginal people and growth in the Aboriginal business sector in NSW


Ability to satisfy business requirements/objectives as described in Specifications to perform the agreement including:  a. Technical capacity  b. Quality assurance systems c. Previous experience and standard of performance  d. Record of ethical behaviour 


Performance Management and Reporting 




SME support of the government's economic, ethical, environmental and social priorities

Contract Contains Agency 'PiggyBack' Clause


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Department of Customer Service McKell Building 2-24 Rawson Place Sydney NSW 2000

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Allwyn Menezes

State/Territory NSW


Phone Number 0466 469 517

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable

A web site address which provides direct access to the complete contract less confidential information
Has the contract or any provisions within it been withheld from this disclosure under the exemptions provisions of the GIPA Act Section 32? (YES or NO)
If yes to the above, what are the reasons why the contract, or provisions therein, have not been provided?

Not Applicable

If yes to the above, is it intended that the contract or those provisions be published at a later date, and if so, when?

Not Applicable

If yes to the above, when some but not all provisions of the contract have been published, a general description of the types of provisions that have not been provided

Not Applicable