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Customer Service / End User Computing Services - GCS/657073

Contract Award Notice ID GCS/657073
Publish Date 7-Jul-2020
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Department of Customer Service
Particulars of the goods or services to be provided under this contract

This contract provides End User Services including image management, application packaging, electronic software distribution, patch management, desktop security management, mobile device management and field services across GovConnect Agencies.

Contract Duration 13-Jul-2020 to 13-Jul-2023

Contract Award Notice Details

ACN 135427075
ABN 39 135 427 075
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 1 Julius Avenue
State/Territory NSW
Postcode 2612

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$14,450,000.00 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Services delivered under this contract incorporates the group of technologies, equipment and applications required to support the delivery of personal computing used by the Customer’s staff to go about their daily business. The model deployed at the Customer’s environment has been designed to enhance mobility and the User experience, equip staff with the ability to collaborate and support the range of operational business functions across the Customer’s environment.

Method of Tendering


Description of any provision under which the amount payable to the contractor may be varied

All variations to the contract will be executed through Schedule 4: Variation Procedures, of the contract

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

The degree of the Tenderers demonstrated key personnel experience and capability 


The degree of the Tenderers demonstrated organisation experience and capability to deliver the services.


The degree of the  Tenderers demonstrated understanding of and agreement with the requirements


The tenderers commitment to their inclusion of Small Medium Enterprises


The tenderers Organisational statement 

Contract Contains Agency 'PiggyBack' Clause


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Allwyn Menzies

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable

A web site address which provides direct access to the complete contract less confidential information
Has the contract or any provisions within it been withheld from this disclosure under the exemptions provisions of the GIPA Act Section 32? (YES or NO)
If yes to the above, what are the reasons why the contract, or provisions therein, have not been provided?

Not Applicable

If yes to the above, is it intended that the contract or those provisions be published at a later date, and if so, when?

Not Applicable

If yes to the above, when some but not all provisions of the contract have been published, a general description of the types of provisions that have not been provided

Not Applicable