Customer Service / Procurement of managed hosting and development support services for Digital Channels and Service NSW - DICT/9842

The NSW Government is leading an enterprise approach to improving the customer experience for NSW Government online - bringing to life the Premier’s Priority of Government Made Easy for NSW citizens, which will create a consistent, world-class customer experience. Operationally, this will migrate a range of existing websites across NSW Government onto a single website (nsw.gov.au). The Service NSW website (service.nsw.gov.au) is one of NSW’s biggest government digital touchpoints and serves as the main entry point to online transactions. These websites and associated intranet and microsites require high uptime availability on a secure and scalable Drupal Managed Hosting service with 24/7 support. There has been significant organic growth of nsw.gov.au, service.nsw.gov.au in recent times and both platforms are expected to grow further in the future. This procurement exercise will cater to ensuring seamless scalability and ongoing operation. Additionally, there is an opportunity to ensure continuous improvement through enhancement services that can be rapidly scaled for ongoing initiatives, such as the OneCX Program.  

• Please Upload your responses into one zip file 

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

• This RFQ is intended ONLY for participants of ICT service Scheme (SCM0020) under category M02 - Custom application Development 

• Any other applicants outside the scheme and category will not be selected