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Customer Service / Go to Market - Phase 2 - DICT/3246

RFT ID DICT/3246
RFT Type Request for Proposals
Published 11-May-2021
Closes 23-Jun-2021 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Digital & ICT


Contact Person
Catherine Croft
Phone: 000 00000
Catherine.Croft@customerservice.nsw.gov.au

Tender Details

Configuration, maintenance, and support of a single whole of Government go to market platform that replaces eTendering. 

The Department of Customer Service is seeking a suitably qualified system integrator to configure, maintain, and support a single Whole of Government go-to-market platform that replaces eTendering and integrates with other procurement systems.  

 

The go to market platform will be configured using Salesforce. The system integrator will be required to use the Whole of Government pricing agreed in the Salesforce arrangement (https://buy.nsw.gov.au/contracts/salesforce).

Go to market phase 2 is the final step in creating a seamless and connected procurement experience for NSW Government buyers and suppliers.

Go to market phase 2 will replace our existing eTendering and eQuote environments and will result in a single ‘go to market’ platform integrated with Supplier Hub, guided buying and catalogues that enables buyers to complete an end-to-end procurement activity from a simple direct engagement through to request for tender, supplier responses, evaluation and disclosure.  

It will create a single place for suppliers to register and sell to Government, manage their information, find and apply for supply opportunities; and for buyers to find suppliers, post opportunities, evaluate responses, access systems and disclose contracts to target supply opportunities. It will increase diversity and spend with SMEs, aboriginal-owned organisations and start-ups to report on procurement against policy targets and support Government initiatives.

 

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

Additional Details / Instructions

ICT SERVICES SCHEME 0020

Suppliers who respond and are not registered on the NSW Government ICT Services Scheme (SCM0020) will be required to do so prior to contract. 

The use of the Scheme is mandated for NSW Government procurement of ICT Services and membership of the scheme as an Advanced Registered Supplier is mandatory for this RFQ. Details on how to apply for the Scheme if you are not already a member can be found at: 
https://buy.nsw.gov.au/schemes/ict-services-scheme
 

The Principal does not guarantee or represent that suppliers that apply for the scheme will be accepted or that they will be accepted in time to be successfully contracted 

 

SUPPLIER INFORMATION SESSION

To be held on 20/5/2021 (time to be advised).  Refer to clause 7.2 Respondant Briefing in the document titled DICT3246 RFP Part A_Conditions_Go to market phase 2.  Registration is required 3 days prior.

 

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

Suppliers who respond and are not registered on the NSW Government ICT Services Scheme (SCM0020) will be required to do so prior to contract. 

The use of the Scheme is mandated for NSW Government procurement of ICT Services and membership of the scheme as an Advanced Registered Supplier is mandatory for this RFQ. Details on how to apply for the Scheme if you are not already a member can be found at: 
https://buy.nsw.gov.au/schemes/ict-services-scheme
 

The Principal does not guarantee or represent that suppliers that apply for the scheme will be accepted or that they will be accepted in time to be successfully contracted 


Multi Agency Access

Yes

Multi Agency Access Type

All Agencies

Participation Instructions

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Amendments

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  1. 20-May-2021 2:44pm

    Please find attached an MP4 file which is the recording of todays information session.  If you're interested, it's about 1 hour in that the questions and answers start

  2. 27-May-2021 9:13am

    PLease see Q&A addendum

  3. 27-May-2021 12:41pm

    Please find additional Q&A addendum

  4. 27-May-2021 4:58pm

    Addendum 3 - Q&A

  5. 28-May-2021 11:41am

    Pls see addendum 4 - additional infomation on Q&A no. 25

  6. 31-May-2021 1:21pm

    Additional information contained in Addendum no. 5

  7. 31-May-2021 1:22pm

    Please see response to Q29 in Addendum 5 published here in Addendum 6

  8. 1-Jun-2021 2:57pm

    PLease find Addendum 7 - Q&A and reminder about the Proof of Concept phase

  9. 9-Jun-2021 4:31pm

    Please see addendum 8 - Q&A

  10. 9-Jun-2021 4:32pm

    Please see addendum 9 - attached and below

     

    RFP Go to market phase 2 (DICT/3246) has been re-opened with a new closing date of 23 June 2021 at 5pm.

    Amendments have been made to the mandatory requirement for ISO27001 and cloud security certification and the delivery date for MVP.

    If you have previously responded to the tender your response will be considered as part of the tender evaluation process after the new closing date and time. You can amend and resubmit your response but are under no obligation do so.

    Document

    Amendment

    Details

    Part A: Conditions and statement of requirements

    Change to closing date and time

    Closing date: 23 June 2021

    Closing time: 5pm

    Part A: Conditions and statement of requirements – Section 7.1 Provisional RFP Program

    Change to delivery dates and extension of MVP

    Closing date: 23 June 2021

    POC: 5 July-16 July 2021

    MVP: 26 July-3 September

    Part A: Conditions and statement of requirements – Section 7.18 Evaluation criteria/Mandatory criteria

    Change to item E – ISO27001 and cloud security certification

    Respondents must possess or be working towards ISO27001 certification. If working towards certification a timeline for certification is to be provided.