Customer Service / Go to Market - Phase 2 - DICT/3246

Configuration, maintenance, and support of a single whole of Government go to market platform that replaces eTendering. 

The Department of Customer Service is seeking a suitably qualified system integrator to configure, maintain, and support a single Whole of Government go-to-market platform that replaces eTendering and integrates with other procurement systems.  

 

The go to market platform will be configured using Salesforce. The system integrator will be required to use the Whole of Government pricing agreed in the Salesforce arrangement (https://buy.nsw.gov.au/contracts/salesforce).

Go to market phase 2 is the final step in creating a seamless and connected procurement experience for NSW Government buyers and suppliers.

Go to market phase 2 will replace our existing eTendering and eQuote environments and will result in a single ‘go to market’ platform integrated with Supplier Hub, guided buying and catalogues that enables buyers to complete an end-to-end procurement activity from a simple direct engagement through to request for tender, supplier responses, evaluation and disclosure.  

It will create a single place for suppliers to register and sell to Government, manage their information, find and apply for supply opportunities; and for buyers to find suppliers, post opportunities, evaluate responses, access systems and disclose contracts to target supply opportunities. It will increase diversity and spend with SMEs, aboriginal-owned organisations and start-ups to report on procurement against policy targets and support Government initiatives.

 

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

ICT SERVICES SCHEME 0020

Suppliers who respond and are not registered on the NSW Government ICT Services Scheme (SCM0020) will be required to do so prior to contract. 

The use of the Scheme is mandated for NSW Government procurement of ICT Services and membership of the scheme as an Advanced Registered Supplier is mandatory for this RFQ. Details on how to apply for the Scheme if you are not already a member can be found at: 
https://buy.nsw.gov.au/schemes/ict-services-scheme 

The Principal does not guarantee or represent that suppliers that apply for the scheme will be accepted or that they will be accepted in time to be successfully contracted.  

 

SUPPLIER INFORMATION SESSION

To be held on 20/5/2021 (time to be advised).  Refer to clause 7.2 Respondant Briefing in the document titled DICT3246 RFP Part A_Conditions_Go to market phase 2.  Registration is required 3 days prior.

 

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

Suppliers who respond and are not registered on the NSW Government ICT Services Scheme (SCM0020) will be required to do so prior to contract. 

The use of the Scheme is mandated for NSW Government procurement of ICT Services and membership of the scheme as an Advanced Registered Supplier is mandatory for this RFQ. Details on how to apply for the Scheme if you are not already a member can be found at: 
https://buy.nsw.gov.au/schemes/ict-services-scheme 

The Principal does not guarantee or represent that suppliers that apply for the scheme will be accepted or that they will be accepted in time to be successfully contracted.  

Yes

All Agencies