Customer Service / End User Devices and Service whole of Governement panel - DICT9826

This Request for Proposal (RFP) seeks to appoint suitably qualified and capable vendors to supply Information and Communication Technology (ICT) End User Devices and Services that meet the requirements of the NSW Government.

Respondents may provide an offer to supply either Lot 1 or Lot 2 goods and services, or both; and may provide for one or more of the following commercial options to purchase Lot 1 and Lot 2 goods and services:

·       Direct purchase (required for all devices)

·       Device-as-a-Service (Daas)

·       Software-as-a-Service (SaaS)

The preference of the Principal is for all Deliverables and Services to be procured directly from the original supplier of such Services and Deliverables (OEM’s). The Principal may consider, at its absolute discretion, alternate proposed contracting arrangements but notes that the terms of the ICT Services Scheme and PBD-2021-02 (Mandated use of ICT Purchasing Framework) apply. Accordingly, the Principal expects that any reseller arrangements proposed by respondents will provide that: (a) a single contract applies to the Customer for the procurement of all of the Deliverables and Services; (b) the terms of that single contract are the terms of the ICTA; and (c) the ‘Supplier’ under the ICTAwill be fully liable and responsible for the provision of all Deliverables and Services on the terms of the ICTA,

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

A tender briefing will be held on Friday November 18, 2022 at 11:00am (AEST) to 12pm via MS Teams (online).  THis briefing will walk through the suite of documents and highlight the strategic intent if the project.  

This will be an opportunity for interested parties to ask questions about the tender.  It should be noted that all questions will be made public and published as reference for all proponents.

Attendance will be limited to a maximum of three (3) people from any one organisation.

Should any party be interested in attending this briefing you are required to email the following address requesting an invitation 

eucpanel@customerservice.nsw.gov.au

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

This RFP is issued as an open tender. All respondents are required to apply for and gain entry onto the ICT Services Scheme SCM0020 Prequalification Scheme as an Advanced Supplier. Preferably this is completed prior to submission of a tender response but MUST be completed prior to appointment to the panel. The Principal takes no responsibility for any supplier’s application for or acceptance onto the Scheme. Refer to buy.nsw for Terms and Conditions of the Prequalification Schemes. 

The preference of the Principal is for all Deliverables and Services to be procured directly from the original supplier of such Services and Deliverables (OEM’s). The Principal may consider, at its absolute discretion, alternate proposed contracting arrangements but notes that the terms of the ICT Services Scheme and PBD-2021-02 (Mandated use of ICT Purchasing Framework) apply. Accordingly, the Principal expects that any reseller arrangements proposed by respondents will provide that: (a) a single contract applies to the Customer for the procurement of all of the Deliverables and Services; (b) the terms of that single contract are the terms of the ICTA; and (c) the ‘Supplier’ under the ICTAwill be fully liable and responsible for the provision of all Deliverables and Services on the terms of the ICTA,

Yes

All Agencies