Tender Details
Frontline customer-support teams across all DCS agencies need a reliable and trusted single source of truth for knowledge content, with an intuitive interface that facilitates speedy and accurate retrieval of content.
Migrating content to a single, best-in-class knowledge management system will equip our teams with the tools required to resolve customer inquiries and transactions efficiently and effectively.
Location
Refer to Additional Details / Instructions
RFT Type
Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.
Additional Details / Instructions
The Knowledge Management System, Solution will be available for all Frontline Services throughout the DCS cluster (inc. ServiceNSW) network
Address for Lodgement
All lodgments must be done through eTendering
Covered Procurement Details
- The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
- A government agency may conduct negotiations with suppliers regarding the procurement
Conditions for Participation
Proponents must confirm compliance with the the mandatory criteria as listed to be considered for this opportunity
Multi Agency Access
Yes
Multi Agency Access Type
All Agencies
