Customer Service / On-Demand Resource Pool - DICT/3808

Additional, burst capacity ICT resources are required to supplement the GTP Digital Delivery and GTP Technology Services Teams. The preferred approach is to establish an arrangement under ICT Services SCM0020, in line with DCS Procurement Policy, as opposed to Contingent Workforce SCM0007 so that ad hoc support is only obtained as needed and supplied immediately from the vendor talent pool.

GTP has increasing requests for urgent works as well as a number of high-profile government programs including Licence.NSW - Conveyancer and Asbestos, Pet Registry, API (Application Programming Interface) NSW v2 and the NSW Public Register Refresh

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

Yes

All Agencies