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Customer Service / IPART Outsourcing ICT Services Expression of Interest - RFT-10051741

RFT ID RFT-10051741
RFT Type Expression of Interest For Pre-Qualification
Published 19-Jul-2022
Closes 15-Aug-2022 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Independent Pricing and Regulatory Tribunal of NSW

Agency Address
PO Box K35, Haymarket Post Shop, NSW 1240

Contact Person
Elisse Lai
Phone: +61 2 9290 8416

Tender Details

IPART is a NSW government agency. We are an independent pricing regulator for water, public transport, local government, as well as the licence administrator of water, electricity and gas and the scheme administrator and regulator for the Energy Savings Scheme.

IPART wish to procure a Platform as a Service (PaaS) and additional ICT services to replace a set of current IT systems and services in place and in operation.  

We are to source a provider through a two-stage approach: an open tender Expression of Interest (EOI) followed by a Request for Proposal (RFP) to the providers on the government ICT Services scheme.

The seeking of expressions of interest (EOI) is the first stage of a multi-stage tender process to enter into a contractual relationship with one or more suppliers for the provision of Goods/Services described in the Statement of Requirement.


NSW Regions: South West Sydney

RFT Type

Expression of Interest For Pre-Qualification - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a type of work or service. Applicants are initially evaluated against published selection criteria. RFT may then be invited from a panel of providers (as Selective, or Invited).

Related Web Site Address

Related Records

Additional Details / Instructions

Following the evaluation of EOI responses, the second stage, RFP will involve an “offer” phase. IPART reserves the right to invite a short-listed group of EOI respondents to a limited tender, to submit detailed proposals that meet IPART ICT Services requirements

Part A - EOI conditions and Statement of Requirements provides the terms, conditions and processes governing the request for EOI. The Statement of Requirements (Attachment 1) is a detailed description of the Goods/Services to be provided if the short-listed EOI respondents are subsequently invited to to make further submissions in the second stage (RFP).

Part B - Returnable Schedule is the document, to be completed and submitted by the respondent in response to this request for EOI to enable IPART to evaluate the respondent(s) offers.

We are to hold a EOI Briefing session on Friday 29th July 2022 10:00 AM via MS Team. Please provide names of persons attending to the contact officer at least 3 working days prior to the briefing date. For more information about the EOI brief, please refer to section 4.1 Part A of the EOI. 

Address for Lodgement

Chief Procurement Officer, IPART PO Box K35, Haymarket Post Shop, NSW 1240

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

For this EOI, proponents must demonstrate that they comply with the following mandatory requirements:

— NSW Cyber Security Policy Compliance

— ISO 27001 certified (or equivalent)

— Microsoft certified providers

— Must adhere to standard security access controls at GovDC locations or the Customer’s offices.

— Advanced Register Suppliers under the NSW ICT Services Scheme 0020

Estimated Timeframe for Delivery

Please refer to the Statement of Requirements (attachment 1) for the estimated timeline. 

Multi Agency Access