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Customer Service / Set up and run the NSW Government Customer Experience Survey - CDTD/2436

RFT ID CDTD/2436
RFT Type Open Tenders
Published 15-Mar-2021
Closes 12-Apr-2021 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
80000000 - Management and Business Professionals and Administrative Services
Agency Customer Delivery & Transformation Division


Contact Person

Tender Details

The set up and implementation of the Customer Experience Survey master questionnaire as well as running of the Customer Experience Survey.

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

An online respondent briefing is scheduled for Wednesday 24 March 2021 at 2:00pm.

Please note addendums will be published approximately once a week and the last opportunity for suppliers to ask questions will be 7 April 2021

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access

No