Simple keyword search and advanced search

Customer Service / DCS Enterprise Operating & Service Management Model - CSD/5436

RFT Type Open Tenders
Published 4-Jun-2021
Closes 9-Jul-2021 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
80101504 - Strategic planning consultation services
Agency Department of Customer Service

Contact Person

Tender Details

DCS would like to engage a pre-qualified supplier from the Performance and Management Services Scheme SCM0005, to implement the strategy changing and modernise the service delivery model across Corporate Services.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

A respondent briefing is scheduled for 14 June 2021 at 11:00am to 11:45am.  Register your interest no later than 11 June 3:00pm, as per instructions in Part A - Conditions and Statement of Requirements, item 7.2.

Please note addendums will be published weekly and the last opportunity for suppliers to ask questions will be 6 July 2021.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access