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Customer Service / Escalation and Alert Management Platform - CSD/24186

RFT ID CSD/24186
RFT Type Open Tenders
Published 13-Jun-2024
Closes 10-Jul-2024 2:00pm
Covered Procurement Yes
Category Information and technology
Agency Department of Customer Service

Contact Person
Aina Tugbobo
Phone: 0000000000

Tender Details

The purpose of this tender is the procurement of licenses for the escalation platform – PagerDuty for the Principal. PagerDuty is required by Revenue NSW and Service NSW and has been in use since 2021 and 2022 respectively as an operations performance solution. The solution PagerDuty gives users access to such as on-call scheduling, alert monitoring, and escalation policies. It also features incident monitoring, which allows them to resolve troubles in their servers, applications, and websites. It has native integration support for over 300 third-party applications, which gives businesses additional benefits such as end-to-end.


Refer to Additional Details / Instructions

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

Please upload responses in Zip folder 

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

Must be an advanced supplier on the ICT Services Scheme - SCM0020

Multi Agency Access