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Customer Service / GWIC – Tracking and Monitoring - DICT/3377

RFT Type Open Tenders
Published 15-Mar-2021
Closes 12-Apr-2021 5:00pm
Covered Procurement Yes
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Digital & ICT

Contact Person
Michael Warlow
Phone: 0419292964

Tender Details

The Greyhound Welfare & Integrity Commission’s Whole of Life Monitoring and Tracking Program will digitise many elements of the greyhound racing industry that are currently paper based making it easier, simpler, and quicker for participants, the Commission, and the industry to engage with one another and improve greyhound welfare and integrity outcomes.

The Whole of Life Monitoring and Tracking Program will;

• Improve greyhound welfare by implementing an eTracking system which will make it easier and quicker for the Commission to regulate, track, assure and report on the welfare of greyhounds registered in NSW throughout their lives.

• Improve customer service by introducing a personalised, self-service portal where participants will have access to their greyhound racing, compliance, and welfare information, and be able to complete regular transactions online.

• Minimise duplicate and manual transactions currently being performed by eliminating legacy systems and processes no longer required.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Related Web Site Address

Additional Details / Instructions

This RFP comprises the following:

• Part A – RFP Conditions and the Statement of Requirement

This provides the terms, conditions and processes governing the quotation phase of the RFP.

The statement of requirements (Attachment 1 to this Part A) is a detailed description of the services to be provided by the successful respondent(s) including specification, service levels and performance framework. Taken together with the accepted parts of the quotation, it will form part of the Agreement.

• Part B – Quotation

This document is to be completed and submitted by the respondent in response to the RFP to enable the Principal to evaluate the respondent’s offers.

• The Agreement

The Agreement will be made under the Terms and Conditions provided under the Procure IT version 3.2 framework.

Address for Lodgement

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access