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Customer Service / Advertising and Digital Communications Services - SCM2701

Scheme ID SCM2701
Starts 7-Jun-2016
Ends 30-Apr-2022
RFT Publish Date 7-Jun-2016
RFT Close Date & Time
28-Apr-2022 3:00pm
ABN Required Yes
 
RFT Type Scheme Invitation
Agency Customer Delivery & Transformation Division
Category Editorial, Design, Graphic and Fine Art Services

Contact Person

Scheme Details

The Advertising and Digital Communications Services Scheme is managed by the Communications and Engagement branch in the NSW Department of Customer Service. The Scheme provides NSW Government access to a wide range of skills, expertise and experience covering marketing, advertising and digital communications categories.

Start application

The information displayed below is a read-only version of the application process. Please review and, when ready to apply for the scheme, click the Start application button above.

Vendor Instruction

Refer to the How to Guide for information on the steps to submitting a new application (new suppliers) or modifying and retrieving an existing application (existing vendor).

Vendors must not apply for more than three main capabilities however can nominate as many services under the main capabilities. If you wish to apply for more than three capabilities, please contact the team at advertising@customerservice.nsw.gov.au

Acceptance will be subject to demonstrated experience within the case studies and referee reports submitted with your application. 


Prequalification Types

Advertising and Digital Communications Services

Documents

Terms and Conditions

Capabilities

The Applicant must identify its areas of substantial expertise by nominating the categories in which it is seeking prequalification.

01. Market Research
  • Customer segmentation
  • Decision journeys
  • Qualitative research
  • Quantitative research
  • Stakeholder engagement and interviews
  • Workshop / focus group facilitation
02. Strategy
  • Brand strategy
  • Communication strategy
  • Digital strategy
  • Social media strategy
  • Visual communication strategy
03. Marketing and Campaign Services
  • Brand development and management
  • Creative campaign development and implementation (advertising campaign)
  • Direct/email marketing
  • Experiential marketing
  • Marketing and Campaign Services - Behaviour change
04. Public relations
  • Community relations
  • Crisis management
  • Public affairs
05. Social media
  • Community management
  • Content creation
  • Influencer management
  • Influencer marketing
  • Social media - Behaviour change
06. Indigenous communications and engagement
  • Creative
  • Indigenous communications and engagement - Translation
  • Indigenous marketing
  • Research
  • Strategy
07. CALD communications and engagement
  • CALD communications and engagement - Translation
  • CALD creative
  • CALD research
  • CALD strategy
  • In-language research
  • Multicultural marketing
08. Visual communications
  • Branding and identity
  • Concept development (non-advertising campaign)
  • Graphic design
  • Illustration
09. Written communications
  • Copywriting / Content writing
  • Editing & proofing
10. Digital Communications
  • Affiliate marketing
  • Content auditing/governance software
  • Content marketing
  • Digital content development and management
  • Marketing automation
  • Search engine optimisation
  • Web to print services
11. Production
  • Animation
  • Concept development
  • Film editing
  • Filmography
  • Photo editing
  • Photography
  • Video editing
  • Videography

Advertising and Digital Communications Services Questionnaire

The Applicant must answer the following questions based on the prequalification type they are applying for

Company Information

Type of Legal Entity/Name *
Key Business Contact 1 *

Please provide the details of Key Business Contacts for enquiries regarding this application in the following format:

Name

Position

Phone

Email

Office address

Response Type: Free Text
Key Business Contact 2

Please provide the details of Key Business Contacts for enquiries regarding this application in the following format:

Name

Position

Phone

Email

Office address

Response Type: Free Text
Company Profile *

In 200 words or less, provide a clear and concise description of the key professional services, and experience, offered by your organisation.

Response Type: Free Text
Company Structure *

List names of divisions covered under your ABN.

Response Type: Free Text

Services and Capabilities

Current Clients - private sector and/or NGO *

List some of the major (private sector and/or NGO) clients you have serviced over the last two years (max 10 clients).

Response Type: Free Text
Other Clients - government including local, state and/or federal agencies

If available, list other clients (government including local, state and/or federal agencies) you have serviced over the last two years (max 10 clients).

Response Type: Free Text
Project Budget *

What is the minimum total project/campaign budget you would consider?

Note: Total project/campaign budget is inclusive of all research, creative and production costs.

Please note you will be asked to include one case study of work valued at your lowest project/campaign budget tier. 

Case Studies *

Complete the Case Studies Template and list case study examples of projects that you have delivered for clients during the past two years. You must provide two case studies for each nominated capability. Your referees will need to support at least one of the case studies. A maximum of six case studies can be submitted.  

If your application is successful, these case studies will be made available to potential NSW Government clients looking to engage your services.

Please include at least one case study of work valued at your lowest campaign/program budget tier. For example, if you selected ‘Less than $50K’, you must include a case study of work at this amount. 

Template - Case Studies

Response Type: Upload
References *

Complete the Referee Report Template and provide at least three relevant references from your clients. At least two of these should review your performance on the examples listed in the case studies template. 

Each referee must provide their signature or verify that the referee is the author of the written reference or at least approves written content.

Template - Referee Report

Response Type: Upload

Insurances

Insurance *

When working with NSW Government, all organisations must provide proof of relevant insurances at time of tender and/or engagement. As a part of being accepted onto the Advertising and Digital Communications Services Scheme, all suppliers must agree to provide proof of the following relevant insurances when requested:

  • Professional Indemnity insurance
  • Public Liability Insurance
  • Workers' Compensation insurance is mandatory where required by law.

Rates

Head Hourly Rates *

Complete the Services Rates Template to provide a list of rates and associated positions. 

These rates must remain firm for 24 months as per the Terms and Conditions of the scheme. 

Template - Services Rates

Response Type: Upload & Date

Declaration

The applicant declaration is confirmed by the applicant's authorised representative. *

Please provide the full name, position and contact telephone number of the applicant's authorised representative.

Response Type: Free Text
Declaration *

I am authorised to submit this application for and on behalf of the applicant and in doing so warrant that it is financially solvent, not subject to any legal proceedings or ICAC inquiries, and the information provided is true and correct.

Amendment History

  1. 7-Jun-2016 2:54pm

     

    NSW Government’s Advertising and Digital Communications Services

     

    Scheme opens to new applications

     

     

     

    The Advertising & Digital Communications Services Prequalification Scheme (The Scheme) is open for new applications from Tuesday 7 June 2016. The Scheme provides two categories of services to NSW Government departments: Advertising Services and Digital Communications Services.

     

    The Department of Premier & Cabinet (DPC) centrally manages the Scheme for NSW Government and have revised the Scheme to ensure consistency with current NSW Procurement direction, and provide a more flexible, streamlined application and evaluation of a broader range of suppliers. This will also address the changing and expanding needs of NSW Government’s marketing requirements moving forwards.

     

    Under the revised Scheme arrangements, applications will be received and assessed at any time during the Scheme period, which is currently until end of April 2018.

    If you have any questions or wish to discuss further, please contact Masieray Sesay, Senior Advisor Government Communications Contracts - masieray.sesay@dpc.nsw.gov.au

  2. 17-Apr-2018 2:51pm

    Scheme extenstion notice. No action required, existing vendors remain approved on the scheme and rolled over to the new extension date.

    The Advertising & Digital Communications Prequalification Scheme SCM2701 (The Scheme) has been extended from the 30th of April 2018 to 30th of April 2020. The Scheme provides two categories of services to NSW Government departments: Advertising Services and Digital Communication Services.

    The Department of Premier & Cabinet (DPC) centrally manages the Scheme for NSW Government and have extended the Scheme to continue the simplified and efficient procurement of communication services by Government agencies. 

    Under the revised Scheme arrangements, applications will be received and assessed at any time during the Scheme period, which is currently until the 30th of April 2020. Current successful applicants will remain on the scheme and may be asked to provide additional or up to date documents.

    If you have any questions or wish to discuss further, please contact advertising@dpc.nsw.gov.au

  3. 19-Jul-2018 4:28pm

    Amendments to scheme conditions are as follows:

     

    • Changes to department names (from Strategic Communications to Communications and Engagement)
    • Changes to contacts

     

  4. 31-Jan-2019 5:40pm

    The Department of Premier and Cabinet (DPC) has revised and published changes to the Scheme.

     

  5. 26-Feb-2019 1:04pm

    Updates made to the scheme Terms and Conditions and deletion of the question relating to NSW office address.

  6. 17-Apr-2019 3:59pm

    Contact details for the scheme has been update.

  7. 26-Sep-2019 1:52pm

    Contact email address updated.

  8. 12-Dec-2019 12:26pm

    The Advertising and Digital Communications Services Prequalification Scheme is undergoing a review. From 12 December 2019, we will not be accepting new applications until the review is complete. We will continue to review applications submitted before 12 December 2019. We will advise all prequalified suppliers when the review is complete.

  9. 1-Apr-2020 5:31pm

    The closing date for the Advertising and Digital Communications Services Prequalification Scheme has been extended to 30 April 2022. Please note that the scheme is undergoing a review.

    Due to the impact of Covid-19, there are delays and we will not be accepting new applications until the review is complete. We appreciate your patience and will endeavour to resolve as soon as possible.

    No action is required from suppliers.

  10. 22-May-2020 5:49pm

    We wish to inform you about important news regarding the Advertising and Digital Communications Services Prequalification Scheme (SCM2701).

    Refer to the "Scheme Announcement 22.05.2020," for more information: https://tenders.nsw.gov.au/?event=admin.scheme.download&schemeUUID=1FDD7AFF-E523-29D0-13878F776CE4D35C&type=documents&fileName=SCM2701%20Scheme%20Announcement%2022%2E05%2E2020%2Epdf

  11. 22-May-2020 6:08pm

    Following on from previous amendment, please refer to the updated link below to view the Scheme Announcement: https://tenders.nsw.gov.au/dfs/?event=public.scheme.download&schemeUUID=1FDD7AFF-E523-29D0-13878F776CE4D35C&type=documents&fileName=SCM2701%20Scheme%20Announcement%2022%2E05%2E2020%2Epdf

  12. 22-May-2020 7:20pm

    We are experiencing linking issues, please excuse the previous amendments. 

    We wish to inform you about important news regarding the Advertising and Digital Communications Services Prequalification Scheme (SCM2701). 

    To view the announcement, please visit the scheme page via the link below and download the scheme document titled, “Scheme Announcement 22.05.2020.” 

    Thank you for your understanding. 

  13. 29-May-2020 6:28pm

    Please be advised that the Advertising and Digital Communications Services Scheme is now accepting new applications.

    More information is available in the scheme documents section titled, “Scheme Announcement 29.05.2020.’’

    To submit an application, visit NSW eTendering.

Start application