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NSW Health / Prior Indicative Notice: NSW Patient Survey Program 2022-2025 - RFT-10046281

Proposed ID RFT-10046281
Notice Publish Date 5-Oct-2021
Expected End Date 7-Dec-2021
Covered Procurement Yes
Category (based on UNSPSC)
80141500 - Market research
Agency HealthShare NSW

Agency Address
1 Reserve Road
St Leonards

Contact Person
Simon Button
Phone: 0476 837 696

Proposed Tender Details

The Bureau of Health Information (BHI) manages the NSW Patient Survey Program, which currently includes an outsourced component for data collections, data entry and processing.

The current contract is due to expire on 30 June 2022 and HealthShare NSW (on behalf of BHI) is undertaking the procurement process to request tenders for the new contract, which will be for a period of up to five years (three years initial term with an option to extend for up to a further two years).

The RFT is expected to be published on NSW eTendering on Friday 29 October 2021 and is expected to close on Tuesday 7 December 2021.

A briefing session for potential respondents is scheduled for Tuesday 9 November 2021.  


Refer to Additional Details / Instructions

Estimated Value

From $7,500,000.00 to $10,000,000.00

Related Records

Additional Details / Instructions

The current scope for the NSW Patient Survey Program incorporates the provision of services for the collection of patient experience data, principally the preparation of survey materials, packaging and distribution of materials, data entry and processing, and provision of a high quality dataset to BHI. Whilst the service scope has been static for some time, BHI is keen to ensure that the method of service delivery evolves in a way which reflects survey marketing and technological innovation.

All submissions for this opportunity must respond to all elements of the RFT. Respondents may sub-contract elements of the service, but must disclose details of subcontractors they intend to use in their tender response and explain how they will effectively manage and monitor the performance of nominated subcontractors. 

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access