Sydney Trains & NSW Trains / Call Centre for Absence Management - WS167689

Sydney Trains is inviting tenders from suitably qualified companies with experience in the 24/7 call centre management to manage our absence reporting.

The Required services are:

· A call centre manned by suitably qualified nursing or health professionals

· Customisation and delivery of the call centre for absence management

· Conduct a review and evaluation of program outcomes

The program is to be delivered in 2 stages:

 

Stage 1-A Pilot for up to 3000 employees for an estimated duration of 3 months

Stage 2-Optional rollout for an estimated 10,450 employees

NSW Regions: Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email tenderinfo@transport.nsw.gov.au and include the following:

1) Event Title,

2) RFT ID,

3) Organisation Name,

4) ACN/ ABN,

5) Contact Name,

6) Organisation/Contact Postal Address,

7) Contact Email Address,

8) Contact Phone No.

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using Windows PC with web browser Internet Explorer Version 6, 7 or above.