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Sydney Trains & NSW Trains / Enterprise Workplace Management EWM for Trains Customer - WS3159087392.

RFT ID WS3159087392.
RFT Type Expression of Interest For Pre-Qualification
Published 29-Sep-2021
Closes 25-Oct-2021 10:00am
Category (based on UNSPSC)
81160000 - Information Technology Service Delivery
Agency Sydney Trains

Contact Person
Wyndham Cramer
Phone: 0435028402

Tender Details

The sourcing of a EWM solution for Sydney Trains and NSW TrainLink Customer Operations.

The Transport Cluster is currently undertaking a significant program of work to transform the way that Sydney Trains and NSW TrainLink manage and engage with their rostered frontline teams.

TfNSW is looking to procure a fully scalable Workforce Management (EWM) technology solution for Customer Operations, delivered in the Cloud (as the preferred platform).

The required solution will transform the way that the Sydney Trains and NSW TrainLink Customer Operations team manage their workforce through digital scalable reliable and high performing applications.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Expression of Interest For Pre-Qualification - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a type of work or service. Applicants are initially evaluated against published selection criteria. RFT may then be invited from a panel of providers (as Selective, or Invited).

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

In order to gain access to the Request for Tender documents, Tenderers are required

to register their interest by sending an email: and include the following:

1) Tender No and Title,

2) RFT ID,

3) Organisation Name,


5) Contact Name,

6) Organisation/contact postal address,

7) Contact email address (preferably an email address with the contact person's name),

8) Contact phone number

To gain access to the tender documents in Ariba over the internet once access is

provided, please ensure that you are using PC with web browser:

There are no files to be downloaded from this website. All documents/information

relevant to this project must be obtained via TfNSW's equip supplier portal (Ariba).

• Google Chrome 54+ (64 –bit)

• Microsoft Internet Explorer 7-11(32-bit)

• Mozilla Firefox 24 or 27(ESR)

• Safari 9+ (64-bit)

• Microsoft Edge (32-bit)

Address for Lodgement

Once registered, proposals must be lodged electronically via TfNSW's equip supplier portal (Ariba)., login details

will be provided upon registration.

Conditions for Participation

refer to RFP

Estimated Timeframe for Delivery

refer to RFP

Multi Agency Access