Sydney Trains & NSW Trains / Voice Systems Maintenance Support - WS1559277440

Through this RFT process, Sydney Trains is seeking a suitable Mitel Partner with the necessary skills, experience, resources and professional competence to provide Level 3 and Level 4 support for their network’s Mitel MX-One Telephony Switch and Servers and Mitel integrated modules installed on virtual servers for enhanced specific functions.

In relation to Mitel MX-One Telephony Switch and Servers and Mitel integrated modules, the following support services are required:

• The provision of 24/7 Service including Level 3 and Level 4 support to include Sydney Train’s operation critical systems

• Provision of Mitel parts, test aids and consumables

• Software Assurance including those already purchased

• Replacement of defective hardware (optional)

• Manufacturer Support Services

• Industry Benchmarking and Reporting

• Remedial Maintenance

• Preventative Maintenance

• Help Desk Services, including the hours of operation.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email to tss.bidder@transport.nsw.gov.au and include the following information: 

1) Event Title, 2) RFT  ID , 3) Organisation Name, 4) ACN/ ABN, 5) Contact Name, 6) Organisation/Contact Postal Address, 7) Contact Email Address (preferably an email address with the contact person's name), 8) Contact Phone number  

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using PC with web browser:

• Google Chrome 54+ (64 –bit)

• Microsoft Internet Explorer 7-11(32-bit)

• Mozilla Firefox 24 or 27(ESR)

• Safari 9+ (64-bit) • Microsoft Edge (32-bit 

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