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Sydney Trains & NSW Trains / Voice Systems Maintenance Support - WS1559277440

RFT ID WS1559277440
RFT Type Open Tenders
Published 5-Dec-2019
Closes 9-Jan-2020 4:00pm
Category (based on UNSPSC)
72103302 - Telecom equipment maintenance or support
Agency Sydney Trains

Contact Person
Procurement Support Services
Phone: 1300 132 1236

Tender Details

Through this RFT process, Sydney Trains is seeking a suitable Mitel Partner with the necessary skills, experience, resources and professional competence to provide Level 3 and Level 4 support for their network’s Mitel MX-One Telephony Switch and Servers and Mitel integrated modules installed on virtual servers for enhanced specific functions.

In relation to Mitel MX-One Telephony Switch and Servers and Mitel integrated modules, the following support services are required:

  • The provision of 24/7 Service including Level 3 and Level 4 support to include Sydney Train’s operation critical systems

  • Provision of Mitel parts, test aids and consumables

  • Software Assurance including those already purchased

  • Replacement of defective hardware (optional)

  • Manufacturer Support Services

  • Industry Benchmarking and Reporting

  • Remedial Maintenance

  • Preventative Maintenance

  • Help Desk Services, including the hours of operation.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email to and include the following information: 

1) Event Title, 2) RFT  ID , 3) Organisation Name, 4) ACN/ ABN, 5) Contact Name, 6) Organisation/Contact Postal Address, 7) Contact Email Address (preferably an email address with the contact person's name), 8) Contact Phone number  

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Multi Agency Access