NSW Department of Community Services Helpline Technology Replacement Project - 0702220

NSW Department of Community Services Helpline Technology Replacement Project - due to the ageing technology platform and expanding service requirements of the DoCS Helpline, there is an urgent and critical need to replace the current underlying technology

The objectives of the technology replacement project are to:

Maintain the ability to provide crucial services to the community.

Increase capacity and scalability to deal with anticipated growth in call numbers.

Be able to record calls as recommended by the Auditor General's Performance Audit of the DoCS Helpline (June 2005).

Improve reporting, statistics and coaching facilities, to assist in the continuing improvement of call centre effectiveness.

Improve services to clients.

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Tender Briefing Session (non-compulsory):
Date and Time: 10.30am Thursday 14 February 2008
Venue: Salvation Army Function Centre, Level 4, 140 Elizabeth Street, Sydney NSW.
Contact: Stephen Jones - (02) 6687 1211 by 5.00pm Monday 11 February 2008.

NSW Regions: Central West, Far West, Hunter, Illawarra, Mid North Coast, Murray, Murrumbidgee, Northern, North Western, Richmond Tweed, South Eastern, Sydney

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Z_RFT_0702220.pdf ( 2.13 MB)

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Documents available for this RFT (issued on 29/01/2008):

Only a SOFTCOPY is available. A cd is not available

Obtaining the Documents:

First time visitors to this web site who wish to download or order documents will need to self-register on this web site to gain access to any documents.

• A full Softcopy of this RFT/EOI can be downloaded from this web site.
• To obtain the provided document(s) you must download to your own computer all the files provided (including from time to time any addenda), by clicking on the blue DOWNLOAD A SOFT COPY link at the bottom of this page and following the on-screen instructions.
  
  

A separate Information file of the RFT is available prior to participation. Download this file at the blue View a Summary Document  free link at the bottom of this page (ie. Use the 'Save target as.....' option)  this file may be locked so that it can only be viewed but not printed.

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Lodgement of tender:

Your completed tenders should be lodged as allowed in the RFT documents, however they may usually be lodged electronically via this web page.
As the tenderer you must be a registered user in this system. Click on the blue "LODGE A RESPONSE" link at the bottom of this page and follow the on-screen instructions.

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PC Software Requirements:

To be able to open and read/view the downloaded files for this RFT you may require certain software to be installed on your PC:

• Adobe Acrobat Reader 5.0 (or more recent). Please click here Adobe Acrobat Reader to be taken to a free download site now.
  
• WinZip 7.0 (or more recent) or equivalent. Please click here Winzip to be taken to a free evaluation download site now.

Additional software may also be required, including the following, depending on the file types provided:

• Microsoft Word 97 (or more recent) or equivalent
• Microsoft Excel 97 (or more recent) or equivalent
  

Other requirements:

An Internet connection to lodge completed responses.

This web site has been optimised for the Microsoft Internet Explorer and Netscape Navigator web browsers.
The minimum requirements are as follows  IE version 5.5 or later, Firefox 1.0, Netscape Navigator Ver 4.7 or later with Cipher Strength = 128bit. Suggested minimum monitor resolution is 800x600.
Your web browser MUST be set to accept cookies. You will not be able to Register or accesss the documents if cookies have not allowed.

The tenderer is responsible for the provision and installation of the necessary software

Having Problems?

Having problems with logging in, responding, downloading, opening or viewing files, please refer to the FAQ section under the On-line ?HELP button at the top of this page.