Tender Details
This RFT covers the provision of a telephone information service during the Department of Land's peak period for NSW landholders wishing to find out more information about their land value as well as providing general information about the work of Valuation Services.
The contract will be for the period one (1) years with two (2) one-year extension options at the Principal's sole discretion.
The objective of this RFT is to appoint a single service provider that will assist the Department to meet the following service objectives:
The service will provide information on a wide range of issues including land valuations, the objection process, local government rating and basic land tax information for properties throughout the state of New South Wales.
Each incoming call will be treated in a friendly manner in accordance with a pre-defined call script that is agreed to by Lands. The call script will be backed up by training materials and up-to-date reference materials.
The telephone customer service must be accessible to all people from culturally and linguistically diverse backgrounds and to older people and those in regional locations.
The Contractor shall comply with existing government regulations and guidelines on equal employment opportunity, occupational health and safety, privacy and ethics.
The Contractor must have regard to the Privacy and Personal Information Protection Act 1998 and the principles of confidentiality.
The contract will be for the period one (1) years with two (2) one-year extension options at the Principal's sole discretion.
The objective of this RFT is to appoint a single service provider that will assist the Department to meet the following service objectives:
Location
NSW Regions: Sydney
RFT Type
Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.
RFT Preview Document(s)
Z_RFT_0701176.pdf (617 KB)Tender Respondents
| Business Name | Trading Name | Address |
|---|---|---|
| Datacom Connect Pty Ltd | - | 7 Kelly Street Ultimo NSW 2007 AUSTRALIA |
| Hogan Marketing Services Pty Ltd | - | 10/33 Bligh Street Sydney NSW 2000 AUSTRALIA |
| Skilled Group Limited | Skilled Apprenticeship Services and Excelior GTO | Unit A, 639 Gardners Rd Mascot NSW 2020 AUSTRALIA |
| Stellar Asia Pacific Pty Ltd | - | Level 10 65 Berry STreet North Sydney NSW 2060 AUSTRALIA |
Related Records
- Standing Offer Notices:
- 0701776
Additional Details / Instructions
Documents available for this RFT (as issued on 11/10/2007):
Only a softcopy (electronic downloadable files, including one in Dmax Lite v5.1 format) of the RFT documentation is available.
IMPORTANT - Please read all the following
There is also a file in ****.pdf format file available for viewing only that provides information to assist in your decision whether to participate in the tendering process, without purchasing Dmax Lite software or becoming a recorded prospective tenderer.
Obtaining the RFT Documents:
First time visitors to this web site who wish to participate ie. download, will need to self-register on this web site to gain access to the RFT documents, or a new copy of the software.
Download all files - which will include the following files:
*** . DTT - this is the main RFT documentation in a Dmax Lite database format.
In addition there are some other files which are handy Guides and a Transmittal form for the tender - do not incorporate this in your Dmax tender response file.
Send in the Transmittal form separately.
- A full soft copy of the RFT documents can be downloaded from this web site.
- You must download to your own computer all the files provided (including any addenda), by clicking on the blue "DOWNLOAD A SOFT COPY - free" link at the bottom of this page and following the on-screen instructions.
Obtaining the required DMax Lite V5.1 software:
The RFT documents are made available in "* . DTT" format only. This format is specific to the software, 'DMax Lite', that is manufactured by 'DecisionMax Pty Ltd'.
Please note and act on the following -
To open the RFT main document file (ie the ***.DTT) and to prepare your tender you will need to use the 'Dmax Lite' software.
If you do not already have a current and licenced copy of 'Dmax Lite' v5.1 software, a copy of the software can be purchased and downloaded from this site as part of your download process.
After you log in and access the RFT more options will be presented to you relating to the software.
Lodging a tender:
Your completed tender in the required software format MUST be lodged electronically via this RFT web page.
Click on the blue "LODGE A RESPONSE" link at the bottom of this page and follow the on-screen instructions.
As the tenderer you must be a registered user of this tendering web site.
Your tender MUSt include at least one file in *.DTR format.
Other PC requirements:
This web site has been optimised for the Microsoft Internet Explorer and Netscape Navigator web browsers. The minimum requirements are as follows - IE version 5.5 or later, Firefox 1 or later, Netscape Navigator Ver 4.7 or later all with Cipher Strength = 128bit.
Your web browser MUST be set to accept cookies. You will not be able to register, access the documents, or lodge tenders if cookies have not allowed.
The tenderer is responsible for the provision and installation of all necessary software.
