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Sydney Water Corporation - Supply of Water Fix Contractors - WS4278174574 - SWC-WS4278174574

RFT ID SWC-WS4278174574
RFT Type Expression of Interest for Specific Contracts
Published 25-Jan-2024
Closes 1-Feb-2024 5:00pm
Category Plumbing and sewerage
Agency Sydney Water Corporation

Contact Person
Taj Mohammed
Phone: 0419553381

Tender Details

As Australia’s largest water utility, we have an obligation to improve the lives of our customers, communities and environment. We are working towards ensuring that no one is exploited in the provision of goods and services to or on behalf of Sydney Water; that we operate as a sustainable business; and continue to work with of our First Nations peoples to protect water and land; and to address inequalities.


From a procurement perspective this means:

  • Eliminating the risk of Modern Slavery in our supply chain
  • Becoming a Supply Nation member to improve Aboriginal and Torres Strait Islander supplier diversity
  • Not harming the environment by sourcing recycled, reused or sustainable goods and services

We want to do business with people who share our values. When submitting your tender application please provide an overview of your enterprise’s Corporate Social Responsibility efforts.


The purpose of Procurement at Sydney Water is to get the goods, services and facilities it needs, when it needs them and for the right cost. Procurement is a key enabler and contributor to the success of our strategic objectives and fulfilling our vision to create a better life through world-class water services. As our customers reply on us for reliable, high quality services at affordable prices, we partner with an extensive range of suppliers to help us create thriving, liveable and sustainable cities. It’s crucial that we undertake procurement activities ethically and equitably to ensure that the best commercial outcomes are achieved in line with our organisational values and statutory obligations


Sydney Water’s WaterFix® Plumbing Services programs provide our customers with premium plumbing services with a focus on water efficiency and water savings. The aim is to provide customer-focused water efficiency offerings that are a component of Sydney Water’s drought response strategy. WaterFix® Residential is a program that targets residential households. WaterFix® Strata is a program that targets multi-level residential and mixed developments. The scope of WaterFix® Residential and WaterFix® Strata services include:

• Water efficiency audits.
• Proactive and corrective plumbing installations, repairs and maintenance for residential dwellings and strata developments. It includes but is not limited to:

  • minor, major and concealed leak repairs.
  • tap, toilet and cistern replacements.
  • water efficient device replacements and installations
  • rainwater system inspections, repairs and maintenance; and
  • concealed leak detection.

WaterFix® Commercial is a program that currently targets medium to large commercial businesses including aged care, hotels, shopping centres, hospitals, destination venues etc. WaterFix® Schools is a program that targets all school types including public, private and religious. The scope of WaterFix® Commercial and WaterFix® Schools includes

-Proactive and corrective plumbing installations, repairs and maintenance for commercial and school premises. It includes but is not limited to

  • minor, major and concealed leak repairs.
  • all types of taps, toilet and cistern replacements.
  • urinal sensors and solenoid valve replacements.
  • pre-rinse spray valve replacements;
  • water-efficient device replacements and installations;
  • hot water service replacements;
  • cooling tower float valve repairs and replacements;
  • concealed leak detection; and
  • rainwater system inspections, repairs and maintenance.

WaterFix® Concealed Leaks is a program designed to help Sydney Water customers, save water and money by providing specialized services to locate and repair hidden leaks. Concealed leak investigations are a specialist plumbing service. To find hidden leaks It requires not only specialized equipment such as, underground acoustic listen gear, pipe/services locating devices, inert gas injection, gas detection etc. It also requires an intricate understanding of plumbing system and a lot of experience in locating and understanding leaks.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Expression of Interest for Specific Contracts - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a specific work or service. Applicants are initially evaluated against published selection criteria, and those who best meet the required criteria are invited to Tender (as tender type Pre-Qualified/Invited).

Additional Details / Instructions

To express your interest in participating in this event please complete the EOI survey via link below; Suppliers that meet minimum requirements will be requested to self-register for Ariba. 

Conditions for Participation

If selected to participate in this sourcing event Tenderers must have:

  • Minimum Work, Health, Safety criteria: AS4801/AS/NZS/ISO45001; OR NSW government WHS management system and auditing guidelines - 6th Edition; OR Office of Federal Safety Commission (OFSC accreditation);
  • Agree to and have the ability to operate under a NEC4 Supply Agreement Contract Structure
  • Key Personnel have a minimum of 5-years demonstrated experience relevant to the services with an Australian Water Utility or Equivalent Sector.
  • Contractor Licence – Plumbing (Registered as per NSW Fair Trading / Service NSW, licensee name, licence number, trade, suburb).
  • Detailed Approach and Methodology outlining each service specified

Estimated Timeframe for Delivery

It is anticipated that contract(s) will be awarded by August 2024

Multi Agency Access