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Overseas Participant Support and Emergency Travel and Security Services - prj_935

RFT ID prj_935
RFT Type Request for Proposals
Published 1-Dec-2023
Closes 5-Feb-2024 12:00pm
Covered Procurement Yes
Category Healthcare services
Agency Insurance and Care NSW (icare)

Contact Person
Nicole Ostenfeld
Phone: 0

Tender Details

The objective of this RFP is to identify and appoint one or more suitable service provider/s for the provision of the following services:

Overseas Participant Support through Lifetime Care Schemes includes supporting the needs of icare's Lifetime Care Participants internationally who require repatriation from Australia to their destination country and for the provision of treatment, rehabilitation and care (TRAC) services in their destination country.

Emergency Travel and Security Assistance Services for service beneficiaries within the Treasury Managed Fund (TMF) Member Agencies managed by Insurance for New South Wales (IfNSW). These services assist in providing a safe work environment for service beneficiaries or agents of TMF Member Agencies and icare by supplying travel advice and assistance, prior to, during and after travel in a domestic or international capacity.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

Additional Details / Instructions

Respondents can choose to submit a response to either or both services: Overseas Participant Support and Emergency Travel and Security Assistance Services.


Please note, a Market Briefing will be on the 11th of December 2023. Please refer to page 2 of Part A for further information.

Small to Medium Enterprises (SMEs) are welcome to tender a response to this RFP. You may wish to access the Small Business Commissioner website for resources available to SMEs. 


Please note, icare will be closed between 12pm on the 22nd of December, 2023 returning on the 8th of January 2024. The inbox will not be monitored during this time. 

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

APP Reference

Multi Agency Access