Simple keyword search and advanced search

ServiceNow licensing contract renewal - P22-3940

RFT ID P22-3940
RFT Type Open Tenders
Published 28-Jul-2022
Closes 29-Aug-2022 10:00am
Covered Procurement Yes
Category (based on UNSPSC)
81110000 - Computer services
Agency Mining, Exploration & Geoscience (Regional NSW)

Contact Person
Edward Basile
Phone: 02 4063 6426

Tender Details

A engagement is proposed to supply a range of licences to support ongoing utilisation of the ServiceNow platform by the Mining Exploration and Geoscience division of Department of Regional NSW.  The ServiceNow platform and a range of custom applications are used in the division to support critical work with 24/7 demand.

A "software as a service" basis is proposed with a blend of existing licences and some new products sought.

The engagement is expected to commence with an initial term of three (3) years, with options to extend the relationship for two additional twelve month periods.  The initial term is proposed to commence on 30 October 2022 and conclude on 29 October 2025.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Address for Lodgement

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

Respondents must be pre-qualified on the NSW ICT Services Scheme (SCM0020, Category R).

Estimated Timeframe for Delivery

Initial term to commence 30/10/2022, with further extension options.

Multi Agency Access


Multi Agency Access Type

All Agencies