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Managed Services Provider RFEOI - INSW2400126

RFT ID INSW2400126
RFT Type Expression of Interest for Specific Contracts
Published 13-Mar-2024
Closes 27-Mar-2024 2:00pm
Covered Procurement Yes
Category Managed and outsourced services
Agency Infrastructure NSW

Contact Person
David Hurrell
Phone: 0478025559

Tender Details

Infrastructure NSW’s purpose is creating a sustainable infrastructure legacy for NSW. We do this through expert advice, priority project delivery, oversight of the state’s infrastructure pipeline and precinct delivery.

Established in July 2011 under the Infrastructure NSW Act 2011, INSW provides independent advice to the NSW Government on the identification and prioritisation of critical public infrastructure.

With a head office located on Kent Street in Sydney’s CBD, there are also site offices located at major project locations including the new Sydney Fish Markets, and Powerhouse Paramatta.

A small agency that falls under the Treasury cluster, INSW has a headcount of approximately 200 employees, with over half of these at Executive level. As a result of the small headcount and seniority of staff, a high calibre of technology and associated support is required.

INSW has used a Managed Services Provider (MSP) for their Information and Communications Technology (ICT) for some years; its current MSP took over provision of its services and systems in 2019 on a contract that expires on 31 August 2024.

INSW needs high quality, innovative, state-of-the art technology, but doing this in-house would be inefficient given INSW’s size.  Using an MSP allows INSW access to standardised and industry-common services - services common to other government departments and agencies as well as private sector organisations - with the cost-effectiveness and economy of scale not available to a small agency insourced team.   This allows the internal IT team to focus on more bespoke lines of business or high touch / high quality services.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Expression of Interest for Specific Contracts - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a specific work or service. Applicants are initially evaluated against published selection criteria, and those who best meet the required criteria are invited to Tender (as tender type Pre-Qualified/Invited).

Additional Details / Instructions

This is a Request for Expressions of Interest Only.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

As per atttached Conditions for Participation

Multi Agency Access