WaterNSW / WaterNSW ICT Cost Modelling - W0001182

The Digital Portfolio within WaterNSW maintains a multi-platform ICT environment with internal data centres and cloud-based services utilizing both Microsoft Azure (primarily) and Amazon Web Services (small exposure). We support a decentralized office environment with over 50 locations networked across New South Wales.

With a portfolio of over 100 software application WaterNSW utilize the MS Dynamics ERP and separate time sheeting, payroll and asset management applications. A SCADA environment is also maintained for control and data acquisition of physical infrastructure as well as a large telemetry network for meter data acquisition. WaterNSW also have a perpetual license for the Clear Cost IT Cost modelling Software however it is currently not actively used. WaterNSW utilize the ServiceNOW platform for its ICT Service desk ticketing application and service requests (see Appendix B). There is not a formalized ITSM based service catalogue.

WaterNSW is currently preparing for the NSW Independent Pricing and Regulatory Tribunal (IPART) a pricing submission for the 2026-2030 period. To inform this submission the Digital portfolio of WaterNSW is preparing details on both the forward Operating Expenditure and a forward program of work. This specific engagement is intended to provide financial modelling to inform the Operating Expenditure aspect of this submission.

Engagement Objectives:

• Develop a detailed, robust cost model that accurately determines the ICT costs required to support delivery of a range of Business product lines and services.

• Develop a business focused ICT Service Catalogue

• Model output which is appropriate for the purposes of supporting the IPART submission.

• The cost model designed to enable expansion and more granular cost analysis for the purposes of future Show back of ICT service costs to business units.

• Establish internal capability to maintain the model post project completion.

Refer to Additional Details / Instructions

Submit enquiries and responses to Brian Cameron (brian.cameron@waternsw.com.au).

Submit responses ONLY to Brian Cameron via email to brian.cameron@waternsw.com.au

No alternative submission will be accepted.