Tender Details
This Request for Tender is for the provision of an After-Hours Customer Call Centre Service to provide consistency in service delivery, value for money and quality systems to safeguard a best value service to the community by ensuring 24/7 access to Council customers, to report to Council related emergencies or to provide advice on non-emergency Council services.
In this regard Council invites experienced organisations to submit tenders to provide an After-Hours Call Service outside of Council’s scheduled business hours for a period of two years with an option to extend the Contract for Services for a further one year at Council’s discretion.
Location
NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA
RFT Type
Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.
Tender Respondents
| Business Name | Trading Name | Address |
|---|---|---|
| Contact Centres Australia Pty Ltd | Contact Centres Australia | Level 5 241 Commonwealth Street SURRY HILLS NSW 2010 AUSTRALIA |
| Datacom Connect | - | Level 1, 1 Julius Avenue NORTH RYDE Sydney NSW 2113 AUSTRALIA |
| Datacom Connect | - | Level 1, 1 Julius Avenue NORTH RYDE Sydney NSW 2113 AUSTRALIA |
| Figure8 Technology Services | Figure8 Technology Services | Suite 2.01 203-205 Blackburn Road Mount Waverley VIC 3149 AUSTRALIA |
| Marie Stopes International | Marie Stopes International | Lvl 7, 255 Bourke St Melbourne VIC 3000 AUSTRALIA |
| OracleCMS | Oracle Customer Management Solutions | Level 1/90 Maribyrnong Street Footscray Melbourne VIC 3011 AUSTRALIA |
| OracleCMS | Oracle Customer Management Solutions | Level 1/90 Maribyrnong Street Footscray Melbourne VIC 3011 AUSTRALIA |
| OracleCMS | Oracle Customer Management Solutions | Level 1/90 Maribyrnong Street Footscray Melbourne VIC 3011 AUSTRALIA |
| OracleCMS | Oracle Customer Management Solutions | Level 1/90 Maribyrnong Street Footscray Melbourne VIC 3011 AUSTRALIA |
| OracleCMS | Oracle Customer Management Solutions | Level 1/90 Maribyrnong Street Footscray Melbourne VIC 3011 AUSTRALIA |
| Propel Partnerships | - | Level 1, 25 Evelyn St Newstead QLD 4300 AUSTRALIA |
| Safety Link | - | 16 Eastwood Street Ballarat VIC 3350 AUSTRALIA |
| Serviceworks Management Pty Ltd | - | L6 457 St Kilda Rd Melbourne VIC 3004 AUSTRALIA |
| Well Done International Pty Ltd | - | 32 Browns Lane South Nowra NSW 2541 AUSTRALIA |
| xbancs solutions | xbancs solutions | 29 gordon street melbourne VIC 3015 AUSTRALIA |
Address for Lodgement
See instructions in RFT documents
Multi Agency Access
No
