Simple keyword search and advanced search

Customer Service / Security Operations Services - DICT/617

Contract Award Notice ID DICT/617
Publish Date 2-Aug-2021
Category Information Technology Service Delivery
Agency Department of Customer Service
Particulars of the goods or services to be provided under this contract

Security Operations Services are the services to be delivered to ensure the operational management and support of the following security components: . Essential Eight Management, Support, Monitoring, and Reporting . Security Incident and Event Monitoring (SIEM) . Advanced End-Point Security Management . Mail Gateway Security . Internet Proxy Security . Vulnerability Management . Security Event Management and Response . Security Reporting . Security Operations Centre (SOC) . Forensic Analysis . Augmentation of security team for major incident management

Contract Duration 15-Mar-2021 to 14-Mar-2024

Contract Award Notice Details

ACN 096776895
ABN 49 096 776 895
Is an Aboriginal or Torres Strait Islander owned business No
Street Address 3 Sussex St
Town/City Barangaroo
State/Territory NSW
Postcode 2009

Other private sector entities involved in, with an interest in or benefiting from this contract

Not Applicable

Estimated amount payable to the contractor (including GST)

$9,894,500.00 (Goods or services supplied)

Amended estimated amount payable to the contractor (including GST)

$4,190,524.80 (Goods or services supplied)

Any provisions for payment to the contractor for operational or maintenance services

Not Applicable

Method of Tendering


Description of any provision under which the amount payable to the contractor may be varied

Not Applicable

Description of any provisions under which the contract may be renegotiated

Not Applicable

Summary of the criteria against which the various tenders were assessed

Evaluation Criteria Weighting

Ability to satisfy business requirements/objectives to perform the agreement including: a. Demonstrated capacity and capability, b. Quality assurance and reporting systems, c. Previous experience and standard of performance, d. Record of ethical behaviour


Conformance with Part C - the Agreement 


Performance Management and Reporting 




Support of the government's economic, ethical, environmental and social priorities

Contract Contains Agency 'PiggyBack' Clause


Industrial Relations Details for this Contract
Name of Sub-contractors (incl. ABN & ACN)

Not Applicable

Applicable Industrial Instruments

Not Applicable

Location of Work

Not Applicable

NSW Industrial Relations inspectors routinely audit the employment records of contractors and sub-contractors to all NSW Government contracts. The results of these inspections are published on the NSW Industrial Relations website.

Agency Contact Allwyn Menezes

Particulars of future transfers of assets to the State, at zero or nominal cost to the State, including the date of their transfer

Not Applicable

Particulars of future transfers of assets to the contractor including the date of their transfer

Not Applicable

The results of any cost-benefit analysis of the contract conducted by the agency

Not Applicable

The components and quantum of the public sector comparator if used

Not Applicable

If relevant, a summary of information used in the contractor's full base case financial model (for example, the pricing formula for tolls or usage charges)

Not Applicable

If relevant, particulars of how risk, during the construction and operational phases of a contract to undertake a specific project (such as construction, infrastructure or property development), is to be apportioned between the parties, quantified (where practicable) in net present-value terms and specifying the major assumptions involved

Not Applicable

Particulars as to any significant guarantees or undertakings between the parties, including any guarantees or undertakings with respect to loan agreements entered into or proposed to be entered into

Not Applicable

Particulars of any other key elements of the contract

Not Applicable