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Customer Service / Observability Platform Tender - SNSW/13158

RFT ID SNSW/13158
RFT Type Pre-Qualified / Invited
Published 1-Mar-2023
Closes 12-Apr-2023 4:00pm
Covered Procurement Yes
Category Cloud products and support
Agency Service NSW


Contact Person

Tender Details

RFx required so that Service NSW can continue to provide security and data logging service levels for our customers and NSW public and ensure Continuity of Services. 

Location

Refer to Additional Details / Instructions

RFT Type

Pre-Qualified / Invited - Only those directly invited to tender, may obtain an RFT for the purpose of lodging a tender response. Generally an invitation from a pre-qualified register of approved tenderers who have the ability to undertake the particular work or type of work proposed, a limited number of service providers are known to carry out the work or service (or in emergency or other restricted situations). Tenderers have usually been pre-qualified, accredited, or selected for the type of work and financial range. Competitive bids called from a standing offer (panel / period) contracts would also use this type.

Additional Details / Instructions

This RFQ is issued to a range of prequalified suppliers on the ICT Service Scheme SCM0020 Prequalification Scheme. Refer to buy.nsw for Terms and Conditions of the Prequalification Schemes. A key requirement is that all Respondent(s) are registered, or will register, under the ICT Service Scheme SCM0020 (and where a Respondent is a reseller, that the software vendor is also registered, or will register, under the ICT Services SCM0020). Refer to buy.nsw for Terms and Conditions of the Prequalification Schemes.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access

No