Customer Service / Service NSW ICT Field Services - SNSW/2536

Service NSW (SNSW) requires the services of a third-party vendor to provide extended support for specialist equipment that varies from the standard business hour support and standard business equipment. The majority of events/Incidents are logged and resolved by the SNSW Service Desk and where required, issues will be escalated to the third-party vendor to resolve any issues/emergencies at the direction of the State. Where a site visit is required to resolve an Incident, Service Request or Problem, the vendor will dispatch a client service representative to the Authorised User’s location.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

All lodgements must be made through eTendering

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

Yes

Department Agencies