Customer Service / Address Validation, Geocoding and Geotagging API Services - DICT/8413

This procurement project is for whole of government national address validation, geocoding and geotagging web services that are delivered through Spatial Services’ NSW Point API (https://point.digital.nsw.gov.au/v2/docs/index.html). NSW Point is used by government agencies, such as Service NSW, in customer facing forms to confirm the customer’s authoritative address and provide other location information for automated location-based reporting. These APIs are also used to provide bulk address validation services to other NSW Government Agencies. This is a bespoke service that includes address data assessment, cleansing and validation against recognised and authoritative datasets to remediate other agencies data holdings.

This procurement aims to deliver enhanced service planning and delivery for the citizens of NSW and supports the DCS strategy to be a customer centric government that has high quality delivery channels that provide responsive service and shared digital assets and capability to achieve scale, efficiency and security.

The supplier will be required to provide rigour, around servicing and managing their accounts with strong governance, to ensure the continuity of service.

• Addendums will be published on Monday, Wednesday and Friday each week.
• Respondent Briefing is scheduled to be held on 11th of May 2022 from 2.30pm. Please register your interest in participating to the Contact Officer.

• The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement

• A government agency may conduct negotiations with suppliers regarding the procurement

Respondents must have provided similar services to and have experience in Address Validation, Geocoding and Geotagging API Services.