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Customer Service / Mediation Panel - SBC/15404

RFT ID SBC/15404
RFT Type Open Tenders
Published 9-Nov-2023
Closes 17-Jan-2024 10:00am
Covered Procurement Yes
Category Professional Services (excl Consultancies)
Agency Department of Customer Service


Contact Person
Zoran Kovacevic
Phone: -
sbc15404@smallbusiness.nsw.gov.au

Tender Details

The NSW Small Business Commission is calling on accredited mediators, particularly those with experience in retail lease disputes, to apply for a position on its mediation panel.

The Commission’s mediation service assists small businesses, landlords and other parties to resolve business and leasing disputes, avoiding lengthy and costly court action.  

The mediation panel will operate for three years, with the option of a one-year extension.

Panel members will be selected based on their suitability and ability to conduct a mediation involving small businesses in commercial disputes with other small businesses, large businesses and government agencies.

Experience mediating retail lease disputes as required under the Retail Leases Act 1994 will be viewed favourably.

You must be accredited under the National Mediator Accreditation System, with your name on the Mediator Standards Board list - Register of Nationally Accredited Mediators (msb.org.au).

We are committed to having an inclusive and diverse panel of mediators that represents the community we serve.

Location

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

Additional Details / Instructions

As a minimum your response will need to include:

  • Part B spreadsheet response
  • Video recording
  • Resume

Please note – Holiday shutdown is 5pm Friday 22 December 2023 until 9am Monday 8 January 2024. Any enquires received during this time will be responded from Tuesday 9 January 2024.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Conditions for Participation

  • Accredited under the NMAS

Multi Agency Access

No