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Customer Service / Request for Registrations of Interest–Provision of ICT, HR and Finance Services - 1400287 EOI

RFT ID 1400287 EOI
RFT Type Expression of Interest For Pre-Qualification
Published 2-Apr-2014
Closes 22-Apr-2014 5:00pm
Category Management and Business Professionals and Administrative Services
Agency ZArchived Agencies

Contact Person
Logan Kube
Phone: 02 9241 1000

Tender Details

The NSW Government is evaluating alternative service delivery mechanisms for ServiceFirst, as part of a wider NSW Government reform of shared service delivery for NSW Government agencies.

In the case of ServiceFirst, these mechanisms involve the outsourcing of Service Bundles (which are likely to be one to three, or possibly four, sets of aggregated services) to one or more principal / lead suppliers.
Through this mechanism, the NSW Government is looking to establish powerful new strategic relationships with providers of shared services.

The NSW Government is seeking shared services suppliers in order to adopt a new commercial approach and focus to provide ongoing operational excellence.
The NSW Government also expects gains to be achieved through increased sophistication in the way ServiceFirst clients demand and consume services, through change management processes initiated by suppliers. 

The NSW Government is now calling for registrations of interest from appropriately experienced and capable parties to outsource service delivery of a range of services provided by ServiceFirst, based on their ability to provide the services set out in Service Bundles (whether in their own capacity or as part of a consortia to be formed in Phase 2). 


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Expression of Interest For Pre-Qualification - An invitation for Expression of Interest (EOI) for pre-registration of prospective tenderers for a type of work or service. Applicants are initially evaluated against published selection criteria. RFT may then be invited from a panel of providers (as Selective, or Invited).

Additional Details / Instructions

Only a downloadable SOFTCOPY version of this RFT is available.
No CD or Hardcopy is available.

First time visitors to this web site who wish to OBTAIN a copy of this RFT will need to Self-Register on this web site to gain access to any documents.          

To obtain this RFT/EOI and any FUTURE related Amendments that may be issued, you must download to your computer all the files provided (including from time to time any Amendments), by clicking on the DOWNLOAD A SOFT COPY - Free link at the bottom of this page and follow the on-screen instructions.

Your completed RFT response should be lodged as specified in the RFT documents.
It can also be lodged electronically via this web page.

Click on the Lodge a Response link at the bottom of this page and follow the on-screen instructions.

Electronic Tender Box Security
During the lodgement process all submitted responses received successfully are encrypted by the system for security and stored securely in the web site  “electronic tender box”.

To maintain probity, all responses that are received can only be accessed, un-encrypted and opened after the RFT has officially closed.
This is done though a controlled Tender Opening process managed by the Agency’s Tender Opening Committee.

Confirmation & Receipt of RFT response
A detailed system generated electronic receipt is issued for all responses received successfully.

To be able to open and read or view the downloaded files for this RFT you may require certain software listed below to be installed on your PC:   

*  Adobe Acrobat Reader  5.0 (or more recent).  Free trial version is available from Adobe web site.
*  WinZip 7.0 (or more recent) or equivalent.  Please click here WinZip to be taken to a free evaluation download site now.
*  Microsoft  Word 2003
*  Microsoft  Excel 2003

Other requirements:
**  An Internet connection to lodge completed responses.
* This web site has been optimised for the Microsoft Internet Explorer and Firefox web browsers. 
* Your web browser MUST be set to accept cookies. You will not be able to Register or access the documents if cookies have not allowed.
* The Tenderer is responsible for the provision and installation of the necessary software.

Having Problems?
Having problems with logging in, responding, downloading, opening or viewing files, please refer to the FAQ section under the On-line ?HELP button in the tool bar at the top of this page.  

Address for Lodgement

Via this web site ONLY

Multi Agency Access