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Customer Service / Travel Compensation Funds Grant - 1301417

RFT ID 1301417
RFT Type Request for Proposals
Published 18-Sep-2013
Closes 12-Nov-2013 9:30am
Category Government information services
Agency ZArchived Agencies

Contact Person
Regina Haertsch
Phone: 02 9619 8738

Tender Details

Supply to COAG's Legislative and Governance Forum on Consumer Affairs

This is an invited Request for Proposal. Proposal Responses ONLY from the invited firms listed below will be considered.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions


To access the RFP files and to lodge a response, you must use the Access PassCode provided to you by the Contact Officer.


Conditions for Participation

Proposal Responses will ONLY be considered from the below listed invited firms.

Access to this RFP documentation is restricted to invited firms only. Those firms (shown below) have been issued with the special Access PassCode required by this RFP.

Consumer Organisations

  • Consumer Action Law Centre, VIC
  • Cairns Community Legal Centre, Consumer Law Service
  • Care Inc. Consumer Law Centre, ACT
  • Fitzroy Legal Service, VIC
  • Footscray Community Legal Centre, VIC
  • Public Interest Advocacy Centre, NSW
  • Queensland Consumers Association
  • Redfern Legal Centre, NSW
  • South West Sydney Legal Centre, NSW

Tertiary Institutions

  • Griffith University - School of Law (ref. Dr Therese Wilson), QLD
  • Monash University - Centre for Regulatory Studies (ref. Professor David Cousins), Faculty of Law (ref. Professor Christine Parker and Professor Justin Malbon) and/or the Australian Centre for Retail Studies, VIC
  • University of Melbourne - Melbourne Law School (ref. Dr Jeannie Paterson), VIC
  • Queensland University of Technology - Law School (ref. Nicola Howell and Professor Stephen Corones), QLD
  • University of Queensland - TC Beirne School of Law (ref. Paul O'Shea), QLD
  • University of Sydney - Business School (ref. Professor Gail Pearson and Associate Professor) and Law School (ref. Luke Nottage), NSW
  • University of New South Wales - Australian School of Business (ref. Bruce Gordon) and Faculty of Law (ref. Deborah Healey), NSW
  • University of Tasmania- Faculty of Law (ref. Lynden Griggs), TAS
  • University of Western Australia - Faculty of Law (ref. Professor Eileen Webb) and the Consumer Research Unit, WA