Customer Service / IPART Outsourcing ICT Services Request for Proposal - RFT-10052511

IPART is a NSW government agency. We are an independent pricing regulator for water, public transport, local government, as well as the licence administrator of water, electricity and gas and the scheme administrator and regulator for the Energy Savings Scheme.

IPART’s contract with the existing provider of technology management and ICT service support is due to expire in 2023. 

IPART wishes to procure ICT services that provide similar or better service than those already in place and in operation. These services are expected to take the form of, but not limited to, Platform as a Service PaaS, Software as a Service SaaS and professional services. 

This RFP is the second stage of the procurement process, seeking proposals from shortlisted suppliers from stage 1 (Expression of Interest) to supply the Goods/Services described in the Statement of Requirements (Appendix A) in these RFP Conditions and Statement of Requirements.

NSW Regions: Inner West

Selective Tenders - An invitation to tender that is made to a limited number of tenderers, from a Pre-qualified Panel. Tenderers are pre-qualified, for an ongoing program of works or services, on a proven record of satisfactory performance in the category for which tenders are sought.

RFP Part A - Conditions and Statement of Requirements.pdf (659 KB)

https://www.ipart.nsw.gov.au/

• RFTs:
  • RFT-10051741

This RFP comprises the following:

Part A – RFP Conditions and the Statement of Requirements

The document provides the terms, conditions and processes governing the proposal phase of the RFP. 

The Statement of Requirements (Appendix A of this Part A) is a detailed description of the Goods/Services to be provided by the successful Respondent(s) including technical specification, service levels and performance framework. Taken together with the accepted parts of the Proposal Response, it will be reflected in the Agreement.

The Product Descriptions for the Goods/Services being procured are set out at Appendix B of this Part A. The proposed minimum Service Levels are set out in Appendix C of this Part A. 

Part B – Proposal Response

This document is to be completed and submitted by the Respondent in response to the RFP to enable the Customer to evaluate the Respondent’s offers. 

Part C – Agreement

The Agreement contains the terms and conditions proposed to be entered into between the successful Respondent/s and the Customer for the provision of Goods/Services.  The Customer may propose changes to the Agreement after considering the successful Respondent’s Proposal.

Proposals must be submitted electronically to the electronic proposal box for this RFP via NSW Government eTendering. The lodgement can only be made by a registered system user of the NSW Government eTendering system

This RFP is the second stage of the procurement process. We only seek proposals from shortlisted suppliers from stage 1 (Expression of Interest) to supply the Goods/Services described in the Statement of Requirements (Appendix A) in these RFP Conditions and Statement of Requirements.

For details, please refer to Part A – RFP Conditions and the Statement of Requirements.

Select successful supplier: December 2022

Contract award: March 2023

Transition period: March - August 2023

All servies operational: September - October 2023

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