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Customer Service / NSW Government Expense Management Systems - RFI 1400965

RFT ID RFI 1400965
RFT Type Request for Proposals
Published 28-Oct-2014
Closes 18-Nov-2014 9:30am
Category Information Technology Broadcasting and Telecommunications
Agency Department of Customer Service

Contact Person
David Finch
Phone: (02) 9372 8402

Tender Details


This RFI is designed to source and create a sub category of  suppliers under the ICT Services Scheme who have been pre-assessed and meet minimum requirements for the provision of Expense Management Systems, Software and Services to NSW Government. The purpose is to provide ease of access and to facilitate procurement for both Suppliers and NSW Government agencies to Expense Management Systems, Software and Services to further facilitate the take up of Purchase Cards by Government Agencies. The Central and Shared Services Reform Program within the Office of Finance and Services is custodian of the NSW Government Standard Business Processes. This RFI is looking to pre-assess those suppliers whose products can meet those Standards and make available to NSW Government Agencies a list of Suppliers suitably qualified.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands
States and Territories: ACT, NT, QLD, SA, TAS, VIC, WA

RFT Type

Request for Proposals - An invitation for expressions of interest / seeking preliminary proposals. In many cases these may be used as a basis for shortlisting tenderers, along with other criteria such as expertise and experience. Prospective tenderers are initially evaluated for their proposal against the relevant selection criteria. A number of those who best meet the criteria are invited to tender. For complex or some other types of procurement, where the product or service outcomes are highly dependent on the content of the proposals received from Tenderers, the outcome may be negotiated.

Additional Details / Instructions



All submitting respondents should be prepared to demonstrate functionalities, features and capabilities to provide evidence that their systems, software and services deliver to the responses provided in Schedules1,  2 and 3. Where examples or references are referred to in Schedules 1, 2 and 3, respondents will be provided reasonable time to organise reference based demonstration or attestation.

Information regarding the ICT Services Scheme is available at :


Only a downloadable SOFTCOPY version of this RFT is available.

First time visitors to this web site who wish to OBTAIN a copy of this RFT will need to Self-Register to gain access to any documents.          

The register link is on the top left hand corner.

To obtain this RFT/EOI and any FUTURE related Amendments that may be issued, you must download to your computer all the files provided (including from time to time any Amendments), by clicking on the DOWNLOAD A SOFT COPY - Free link at the bottom of this page and follow the on-screen instructions.

Your completed Tender response should be lodged as required by the RFT documents.
It can be lodged electronically via this web page.

Click on the Lodge a Response link at the bottom of this page and follow the on-screen instructions.

Electronic Tender Box Security
During the lodgement process all submitted responses received successfully are encrypted by the system for security and stored securely in the web site  “electronic tender box”.

All responses that are received can only be accessed, un-encrypted and opened after the RFT has officially closed.
This is done though a controlled Tender Opening process managed by the Agency’s Tender Opening Committee.

Tender Response confirmation & receipt
A detailed system generated electronic receipt is issued for all responses received successfully.

Having Problems?
Having problems with logging in, responding, downloading, opening or viewing files, please call NSWBUY 1800 679 289.

Address for Lodgement

Via by this web site

Multi Agency Access


Multi Agency Access Type

All Agencies