Customer Service / Internal Audit Service Providers - CSD/695851-2

5 - Capability, expertise and experience in delivering value added services in addition to base internal audit services. This could include but not limited to: . Leading audit practices (including audit methodology, participation in annual audit planning, technology) . Attendance at Audit and Risk Committee Meetings when required . Providing technical and non-technical training for competency development . Access to industry updates, whitepapers and case studies . Industry insights . Availability of secondments . Leveraging third party relationships . Tri-annual audit function assessments 6 - Capability and experience in the successful provision of internal audit services, on a similar scale detailed at Tender Response Part B, in relation to specific DCS departments, functions and processes. This may include audit capability and experience with respect to: . The public sector; . Operational audits (i.e. auditing operational processes e.g. receipting, revenue collection, payments, payroll, procurement); . Specific functional audits (i.e. appeals processes, bond handling, fraud frameworks, complaints, risk management); . Regulatory audits; . Policy and Contractual Obligation reviews (i.e. ISMS Health checks or Drives reviews); . IT audits o IT General Controls o Application Controls o Business Continuity Plan/Disaster Recovery o Data Management / Data Governance o Service Performance o Information System Security o Systems Development Lifecycle . Project audits 7 - Commitment to senior staff involvement, and continuity in client management and staffing for the duration of the contract. 8 - Capability, expertise and experience in managing and overcoming current or future conflicts of interest in delivering internal audit services. 9 - Price

Capability and experience in providing internal audit services to a similar standard as detailed within the Tender Response Part B. 

Capability in the use of data analytics tools, including examples of where these have been used cost effectively within individual audit assignments, and/or as part of a "continuous auditing" approach.  NB. Respondents should indicate whether the provision

Compatibility and/or ability to conform to the DCS internal audit guide requirements as detailed at Tender Response Part B. DCS's internal audit methodology is aligned with NSW Treasury Policy Paper TPP 15/03 'Internal Audit and Risk Management Policy for

Robustness of internal audit quality assurance processes.  This should include the on-going supervision and quality assurance provided for each individual internal audit review, as well as programs of internal and/or external quality assurance reviews.