NSW Health / Transcription Services - HSSP_HC23_2002

In some cases, NSW Health districts' in- house transcriptionists will transcribe dictated work from the Service Provider's integrated software solution up to the capacity of their workforce at any given time. The remainder of the dictated work is the “overflow” to be transcribed by the Service Provider. The "overflow” is a significant proportion of the Eligible Customers’ workload, however it cannot be definitively itemised and will vary depending on workforce and solution variations.

• The Service Providers on the panel will be expected to adhere to the strict NSW Privacy Legislation i.e. the Privacy and Personal Information Protection Act 1998 (NSW) (PPIP Act) and the Health Records and Information Privacy Act 2002 (HRIP Act) for the entire contract period and beyond. All Service Providers on the panel will be asked to execute a privacy agreement in advance of providing any services.         

• RFTs:
  • HSSP_HC23_2002 SAMPLE VOICE FILES

A Tender Briefing will be held via Microsoft Teams at 11.00am AEST (Sydney time) on Thursday 26 October 2023, joining details contained in Part A, Tender Overview and Terms & Conditions of Tender 

Open tender

Respondents must comply with the conditions of tender and contract and  demonstrate the capability to provide an end to end comprehensive transcription service to any NSW Health facility whilst adhering to relevant privacy and ICT security legislation. 

Term of head agreements as follows:

Initial Term two (2) years (1 April 2024 - 31 March 2026)

First Optional Extension Term two (2) years (1 April 2026 - 31 March 2028)

Second Optional Extension Term  one (1) year (1 April 2028 - 31 March 2029)