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NSW Department of Communities and Justice / NSW Cards Operations Print Management, Warehousing and Distribution Services - Prj_818 - RFX Notice

RFT ID Prj_818 - RFX Notice
RFT Type Notice
Published 9-Jul-2020
Closes 7-Aug-2020 11:00am
Covered Procurement Yes
Category (based on UNSPSC)
73151905 - Digital industrial printing services
Agency Department of Communities and Justice

Contact Person
Clayton Smithwick
Phone: 0

Tender Details

The NSW Card Operations unit within the Department of Communities and Justice (Department) requires the services of an external organisation to undertake print management, warehousing and distribution services to assist with operational and fulfilment work for both the NSW Seniors Card and NSW Companion Card programs.

Print management, warehousing and distribution services are critical to meeting operational and service commitments to Seniors Card members, Companion Card holders and business partners.

The successful print provider must be able to manage the NSW Card Operations daily fulfilment operations, annual projects and ad-hoc work.

The NSW Seniors Card program has over 1.7 million members, with around 6,000 – 7,000 new members per month joining the program. Every month NSW Seniors Card receives an average of 800 requests from members for replacement cards due to their previous card being lost, stolen or broken.

The Seniors Card Directory is distributed to thousands of pick up points across NSW as well as a portion (approximately 50,000) being sent out direct to households.

The NSW Seniors Card program produces around 285,000 physical directories per year. This is made up of five different versions totalling between 80 and 150 pages for each version.

The NSW Companion Card program has over 35,000 cardholders, with between 300 – 400 new cards and 300 replacement cards issued each month.


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Notice - A notice published on this website that relates to procurement or other relevant matters. It does not normally require any formal response. This is not a tender.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

The upcoming tender opportunity can only be accessed via the department’s end to end procurement system, Procurement Central. To participate in the tender opportunity, please register on

Organisations who have not registered on Procurement Central will not be able to access the tender information once it has been released. If you have already registered on Procurement Central, you are not required to register again.

If you require assistance with registering on Procurement Central, you may contact the Customer Support via below methods.

If you are in Australia please call:

02 8074 8627

If you are outside of Australia, please (click here) for overseas phone numbers.


Once the RFX is published all enquiries regarding the RFX are to be submitted via the Procurement Central Message Board. Respondents who are experiencing technical issues and are not able to submit their enquiries or response should contact the Customer Support numbers provided.

Covered Procurement Details

  • The Procurement (Enforceable Procurement Provisions) Direction 2019 applies to this procurement
  • A government agency may conduct negotiations with suppliers regarding the procurement

Multi Agency Access