Sydney Trains & NSW Trains / Property Management Services - WS221012

The Principal is seeking the Services of a Contractor to provide best practice property management services to manage a property portfolio of approximately 2054 Occupancy Agreements covering a variety of council, community, residential, industrial, commercial, retail and other associated occupations.

The property portfolio is generally located on railway land i.e. Stations, railway yards and along or near the rail corridor allocated against metropolitan and outer regions that include:

-       Region 10 (Illawarra South)

-       Region 11 (North West)

-       Region 12 (City)

The Contractor is required to provide the required Services and meet obligations subject to the Principals specific Property Management Services Agreement. Specific service level requirements include:

-       Portfolio management

o    Annual Plan (market overview; budget; maintenance)

o    Monthly reports

o    Monthly contract performance and review meetings

-       Property accounting

o    Occupancy matters (invoicing, receipting, arrears management, purchase orders, banking)

-       Physical property administration

o    Engaging contractors for planned and unplanned repairs and maintenance

o    Oversight of fit outs

o    Property inspections

-       Occupancy administration

o    Leasing, assignments, surrenders

o    Manage occupants’ enquiries/complaints/disputes

-       Project management tasks

o    Property Projects

o    Strategic Leasing

The contractor is subject to a performance management regime that incorporates
Service Performance Indicators (SPI) to which positive and/ or negative financial attractions are attached for outperforming or underperforming agreed performance benchmarks.  The SPIs reflect seven important property management activities as follows:

-       Aged debtors

-       Occupancy fee review

-       Monthly reports

-       Inspections

-       Budget income vs. actual income

-       Occupant satisfaction survey; and

-       Vacancy reduction.

For further details please refer to Schedule 1 – Scope of Services of Part C: Contract draft.

NOTE:

Tenderers are required to sign the attached Sydney Trains Confidentiality Poll in order to gain access to the tender documentation.

NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Hunter, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email tenderinfo@transport.nsw.gov.au and include the following:

1) Event Title,

2) RFT ID,

3) Organisation Name,

4) ACN/ ABN,

5) Contact Name,

6) Organisation/Contact Postal Address,

7) Contact Email Address,

8) Contact Phone No.

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using Windows PC with web browser Internet Explorer Version 6, 7 or above.
 
NOTE:

If you are using Internet Explorer Version 8 and above - you must contact the below for version compatability options :

Procurement Help Desk

1300 132 136

tss.procurement@transport.nsw.gov.au

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