Sydney Trains & NSW Trains / Provision of Catering Services for NSWT - WS185070

Catering Services are provided aboard all NSW Trains services and consist of meals, snacks, beverages, confectionery and ancillary goods (e.g. playing cards, magazines, etc.) available for purchase from the Buffet (the ‘Products’). On-board service and sales are handled by NSW Trains staff. 

 

This RFP is for the supply of Products to trains, logistics, warehousing and some associated services only. NSW Trains is seeking to tender the provision of these services as 2 separable portions, and Tenderers can submit its proposal for either or both the separable portions.

All sourcing, supply, purchasing, inventory control, storage, quality control, provisioning and accounts payable functions are to be performed by the successful Tenderer(s).

Objective of tender:

Through this tender NSW TrainLink intends to achieve 3 important outcomes, these will be:

1.     Better food and beverage outcomes for the customer

a.     High customer satisfaction

b.    Increased covers

c.     Speed of service

 

2.     Better commercial outcomes

a.     Lower unit food and beverage costs

b.    Wastage reduction

c.    Efficient loading and inventory management techniques

d.    Rationalised menu offerings

 

3.     On board operational simplicity and customer service delivery

a.     Speed of setting up and closing buffet for customer service

b.    Appropriate menu items for train environment

c.     Simplicity of food safety management requirements

d.    Seamless menu transition

 

In general, the following functions will be performed by the successful Tenderer:

Separable Portion 1:

·         Sourcing of Products in accordance to NSW Trains requirement.

·         Supply of chosen Products to NSW Trains appointed third party logistics services provider as per purchase orders.

·         The Supplier may also be required to supply chosen Products (on as and when required basis) to the buffet car at interstate locations.

Separable Portion 2:

·         purchase of relevant Products from NSW Trains nominated third party product supplier(s) at the listed schedule of unit rates;

·         receipt of Products into stores, including quality control at point of receipt;

·         storage of Products, including frozen, chilled and shelf stable Products at facility provided by NSW Trains;

·         stock management including re-ordering of Products and stock count;

·         preparation of product manifest per train service, based on product par level and passenger numbers supplied by NSW Trains;

·         picking of Products from storage with appropriate stock rotation methodology;

·         packing of Products in accordance to product manifest;

·         provisioning of Products to trains in good condition, including delivery and loading of Products onto a train prior to departure and unloading unused Products after the train has returned from its journey; and

·         Reconciliation of returned stock in accordance with the Agreement.

·         The Supplier may also be required to perform additional services (on as and when required basis) will include provision of refreshments to passengers on the platform awaiting delayed train services.

A catering store located under Platform 1 Central Station currently serves as storage and distribution point for the Products to individual trains prior to departure.

It is essential that the successful Tenderer is fully accredited in accordance with HACCP requirements on the commencement of the contract.

NSW Regions: South East Sydney

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

• Contract Award Notices:
  • CW47465  Gate Gourmet Services Pty Ltd

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email tenderinfo@transport.nsw.gov.auand include the following:

1) Event Title

 

2) RFT  ID

 

3) Organisation Name

 

4) ACN/ ABN

 

5) Contact Name

6) Organisation/Contact Postal Address

 

7) Contact Email Address (preferably an email address with the contact person's name)

 

8) Contact Phone No

 

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are using Windows PC with web browser Internet Explorer Version 6, 7or above.

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