Simple keyword search and advanced search

There will be a routine maintenance outage of the NSW eTendering system between 5:15pm and 7:15pm on 16th July 2020.

Sydney Trains & NSW Trains / Sydney Trains RFP for Enterprise Workforce Management Solution - WS1488062709 - WS1488062709

RFT ID WS1488062709
RFT Type Open Tenders
Published 17-Feb-2020
Closes 1-Apr-2020 6:00pm
Category (based on UNSPSC)
81111700 - Management information systems MIS
Agency Sydney Trains

Contact Person
Procurement support Service
Phone: 133877

Tender Details

The growth in patronage across Sydney Trains and NSW TrainLink services is projected to increase significantly over the next decade, creating new and unique demands on workforce planning, coverage and capabilities. To meet these challenges and increase efficiencies, Sydney Trains and NSW TrainLink foresees the need to transform its enterprise workforce management, systems and capabilities, with the objective of delivering greater flexibility, scalability, consolidated planning, operational resilience, labour and cost optimisation.


Integral to this transformation is the introduction of an integrated enterprise workforce management platform, which is the subject of an upcoming tender opportunity (Tender). It will provide planning and operational capabilities across capacity planning, supply management, scheduling, rostering, day of operations management and performance analytics. It is preferred that the solution will be hosted entirely on the cloud, although other options may be considered, with the tenderer offering all services including planning, design, configuration, integration, testing, deployment, data migration, training, on-going support and maintenance of the system requirements.  

Sydney Trains preferred model for procuring this integrated solution is through engagement of a Prime contractor for complete delivery and ongoing management of the desired solution. The solution may be delivered entirely by the Prime contractor itself, or potentially through a consortium of providers.  

Alternatively, Sydney Trains may also consider engaging suitable individual providers to deliver subcomponents of the desired solution, with the intention of appointing a Prime Contractor to govern the overall relationship, delivery and management of the packaged solution. Under this arrangement, all non-leading provider(s) shall be defined as a sub-contractor(s) to the Prime Contractor in the final agreement. 

If an acceptable Prime Contractor cannot be established, Sydney Trains may opt to appoint this entity through other means.  

Suppliers interested in participating for this Tender are encouraged to register on NSW Government’s eTender portal to obtain access to the tender information requirements. 


NSW Regions: Far North Coast, Mid North Coast, New England, Central Coast, Cumberland/Prospect, Nepean, Northern Sydney, Inner West, South East Sydney, South West Sydney, Central West, Orana/Far West, Riverina/Murray, Illawarra, Southern Highlands

RFT Type

Open Tenders - An invitation to tender by public advertisement with no restriction placed on who may tender. Tenderers will normally be required to demonstrate in their tender that they have the necessary skills, resources, experience, financial capacity, and in some cases licences, accreditations, etc., to fulfil the tender requirements.

This tender opportunity is not expected to lead to the award of a contract, or the award details will be advertised elsewhere. Please telephone or email the contact officer for details

Additional Details / Instructions

In order to gain access to the Request For Tender documents, Tenderers are required to register their interest by sending an email to and include the following information: 

1) Event Title, 2) RFT  ID , 3) Organisation Name, 4) ACN/ ABN, 5) Contact Name, 6) Organisation/Contact Postal Address, 7) Contact Email Address (preferably an email address with the contact person's name), 8) Contact Phone No 

To gain access to the tender documents in Ariba over the internet once access is provided, please ensure that you are use one of the following web browsers:  

  • Google Chrome 54+ (64 –bit)
  • Mozilla Firefox 24 or 27(ESR)
  • Safari 9+ (64-bit)

Microsoft Edge (32-bit)

Multi Agency Access