Tender Details
LawAccess NSW requires a provider to assist in the design, development, testing, undertaking of and reporting on surveys which measure customer satisfaction levels for the LIG, LAG and BDM Call* on an annual basis.
The successful service provider will initially be engaged for a term of one (1) year with the Department having the option to extend this for a further two (2) years as per the Agreement attached to this RFT.
LawAccess NSW anticipates that the contracted provider will provide LawAccess NSW with a web interface or alternative tool with which to provide the details of survey respondents to the provider.
We anticipate that a core survey would be developed to which additional questions could be added each time the survey is conducted. Importantly, the survey will need to be able to track trends across previous surveys.
* NSW Registry of Births Deaths & Marriages Call Centre
Location
RFT Type
Tender Respondents
| Business Name | Trading Name | Address |
|---|---|---|
| AECgroup Ltd | AECgroup Ltd | Lvl 5, 131 Leichhardt St SPRING HILL QLD 4000 AUSTRALIA |
| Enhance Management | - | Level 20, 144 Edward St Brisbane QLD 4000 AUSTRALIA |
| Hunter Valley Research Foundation | Hunter Valley Research Foundation | 5 Hall Street Maryville Newcastle NSW 2293 AUSTRALIA |
| IRIS Research | - | -level 1, IC central innovation campus, squires way north wollongong NSW -2500 AUSTRALIA |
| McGregor Tan Research | - | 259 Glen Osmond Road Frewville SA 5063 AUSTRALIA |
| McNair Ingenuity Research Pty Ltd | McNair Ingenuity Research | 270 Pacific Highway Crows Nest NSW 2065 AUSTRALIA |
| Micromex Research | - | 1c Amy Close Wyong North NSW 2259 AUSTRALIA |
| Orima Research Pty Ltd | - | Ground Floor, 2 Brindabella Circuit Brindabella Business Park CANBERRA AIRPORT ACT 2609 AUSTRALIA |
| Rebound Research | Rebound Research | 10/3 Jones St, Pyrmont Sydney NSW 2009 AUSTRALIA |
| Roy Morgan Research | - | 232 Sussex Street Sydney NSW 2000 AUSTRALIA |
| Stancombe Research & Planning | - | 18 Glenmore Road Paddington Sydney NSW 2021 AUSTRALIA |
| Sweeney Research | - | Level 1, 30-32 Market st Sydney NSW 2000 AUSTRALIA |
| The Market Intelligence Co. | - | The Lakes Business Park, Level 2, 2B Lord St Botany NSW 2019 AUSTRALIA |
Additional Details / Instructions
For hard copies of electronic files, or for further information about this RFT, please call or email the nominated Contact Officer below
