NSW Department of Communities and Justice / Provision of Interpreter Services to Community Services Funded Agencies - 1100097

NSW Department of Family and Community Services - Community Services is the leading provider of community services in NSW and the largest child protection agency in Australia. Community Services works in collaboration with non-government service providers and government agencies to provide better services and support to children, young people and their families. Community Services funds over 1,700 agencies for over 3,400 services and projects across NSW through a number of funding programs, in an effort to achieve the NSW Government’s priority that children, families and communities are safer, healthier and more resilient. 

To assist people who do not speak English, NSW Department of Family and Community Services-Community Services is seeking a language service provider that can provide interpreting services in a wide range of languages to agencies when carrying out the funded service. Interpreting services required include telephone, on-site and AUSLAN. 

To optimise coverage across NSW, tenderers may incorporate arrangements with local individual NAATI-accredited interpreters i.e. based in regional areas. 

There are other eligible agencies envisaged to also utilise this Contract 1100097. Where another NSW department will use this facility, a separate Agreement is to be executed.

OBTAINING RFT DOCUMENTS:
Only a downloadable SOFTCOPY version of this RFT is available.
No CD or Hardcopy available.

First time visitors to this web site who wish to OBTAIN a copy of this RFT will need to Self-Register on this web site to gain access to any documents.

To obtain this RFT/EOI and any FUTURE related Amendments that may be issued, you must download to your own computer all the files provided (including from time to time any Amendments), by clicking on the DOWNLOAD A SOFT COPY - Free link at the bottom of this page and follow the on-screen instructions.

LODGE A RESPONSE:
Your completed Tender response should be lodged as required by the RFT documents.
It can be lodged electronically via this web page.

Click on the Lodge a Response link at the bottom of this page and follow the on-screen instructions.

Electronic Tender Box Security
During the lodgement process all submitted responses received successfully are encrypted by the system for security and stored securely in the web site  “electronic tender box”.

All responses that are received can only be accessed, un-encrypted and opened after the RFT has officially closed.
This is done though a controlled Tender Opening process managed  by the Agency’s Tender Opening Committee.

Tender Response confirmation & receipt
A detailed system generated electronic receipt is issued for all responses received successfully.

PC SOFTWAER REQUIREMENTS:
To be able to open and read or view the downloaded files for this RFT you may require certain software listed below to be installed on your PC:   

· Adobe Acrobat Reader  5.0 (or more recent).  Free trial version is available from Adobe web site.
· WinZip 7.0 (or more recent) or equivalent.  Please click here http://www.winzip.com/ WinZip to be taken to a free evaluation download site now.

Additional software which may also be required, including the following, depending on the file types provided:

*  Microsoft  Word 2003
*  Microsoft  Excel 2003

Other requirements:
**  An Internet connection to lodge completed responses.

This web site has been optimised for the Microsoft Internet Explorer and Firefox web browsers. 

The minimum requirements are as follows - IE version 5.5 or later, Firefox 1.0, Netscape Navigator Ver 4.7 or later with Cipher Strength = 128bit. Suggested minimum monitor resolution is 800x600.

Your web browser MUST be set to accept cookies. You will not be able to Register or access the documents if cookies have not allowed.

The Tenderer is responsible for the provision and installation of the necessary software.

Having Problems?
Having problems with logging in, responding, downloading, opening or viewing files, please refer to the FAQ section under the On-line ?HELP button in the tool bar at the top of this page. 

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