Tender Details
LawAccess NSW requires a provider to assist in the design, development, testing, undertaking of and reporting on surveys which measure customer satisfaction levels for the Legal Information Group, Legal Advice Group and BDM Call Group (NSW Registry of Birth Deaths & Marriages Call Centre) on an annual basis.
The successful service provider will initially be engaged for a term of one (1) year with the Department having the option to extend this for a further two (2) years as per the Draft Service Agreement attached to this RFT.
LawAccess NSW anticipates that the contracted provider will provide LawAccess NSW with a web interface or alternative tool with which to provide the details of survey respondents to the provider.
We anticipate that a core survey would be developed to which additional questions could be added each time the survey is conducted. Importantly, the survey will need to be able to track trends across previous surveys. All previous surveys are available at www.lawaccess.nsw.gov.au (see About us).
Location
RFT Type
Tender Respondents
| Business Name | Trading Name | Address |
|---|---|---|
| AECgroup Ltd | AECgroup Ltd | Lvl 5, 131 Leichhardt St SPRING HILL QLD 4000 AUSTRALIA |
| Fifth Quadrant | - | Level 11, North Point, 100 Miller Street North Sydney NSW 2060 AUSTRALIA |
| IRIS Research | - | -level 1, IC central innovation campus, squires way north wollongong NSW -2500 AUSTRALIA |
| Taverner Research | - | Level 2, 88 Foveaux Street Surry Hills NSW 2010 AUSTRALIA |
Additional Details / Instructions
For hard copies of electronic files, or for further information about this RFT, please call or email the nominated Contact Officer below.
